Anyone experienced bad customer service from BT?

Browntoa

If you are still in the exchange area you can retain your number and transfer

Mynxmox

Browntoa wrote: »

If you are still in the exchange area you can retain your number and transfer

Is there a cost to move?

Gordon_Hose

Why not do some research yourself?

I found this in less than 5 seconds...

• Will I have to pay any charges for my home move? We'll let you know if you need a new line when you start your home move. If you do need a new line, a connection charge up to £130 will apply – but all our customers who are moving home are eligible for a special connection charge discount – just choose one of our special deals when you order.
  If you choose to upgrade to BT Vision or BT Infinity in your new home (and you don't already have it in your current home), an activation charge may apply.
  If you want to cancel one or more of your BT products when you move home, early termination charges may apply if you are within the minimum contract period. See details of the early termination charges.

issytm

Normalconsumer wrote: »

I have today received the most deplorable customer service from BT. I ordered the new Home Hub 5.0 at a cost of £45. The BT website demanded my BT account number prior to ordering therefore knowing which type of broadband account I held. Apparently as a non-Infinity customer the Home Hub 5.0 is incompatible. Although BT was aware of this they happily accepted my payment and upon complaining they said and I quote "THAT IS BUSINESS"! In addition they have point blank REFUSED TO REFUND ME. Do not purchase a home hub 5 unless you have Infinity. Indeed, do not use BT period. What shockingly poor customer service. I am utterly offended by how they have treated me as a customer. I shall be cancelling my service with immediate effect and shall seek both refund and compensation. Deplorable.

Sadly in my experience bad service is all BT know about....move to plusnet

DJC76

In a way its nice to Know its not just me in this boat of non existant customer service, broken promises and barriers I am desperately trying to resolve a situation where my speed is 60% less than 4 months ago, and this is "acceptable" although at the time I was told to sign into a new contract as my hub was the problem and this would solve my probems and guess what same speed! And sounding like a spolit child everyone else I speak to in my village get what I used to get if not more all I want is what I know I can get and have had.

I have emailed the CEO nearly a week ago and no response, daily emails to the resolution team and no response, now trying forums to see if there are ways to resolve this for all of our sakes (they probably dread my emails as much as I hate sending them!) any advice??? And please do suggest I follow a link, fill in a form on the BT site and replay the whole saga yet again!