EE Broadband - Im Not Happy

mattytun

Hi im with EE broadband and pay £15.31 a month

Today I logged into my bank account and I noticed EE have charged me £48.85 & also they have me on a different plan

I phoned up and a guy told me you must have agreed to a different plan (No, I Never) anyway, he said I can fill in a complaint form and send it to the "head office" or similar it will take upto 21 days grr

is there anything else i can do im gutted or speak too

Sparx

Have you actually looked at your invoice online EE's website to see the itemised charges?

None of EE's broadband packages are £15.31 per month either. You will have line rental in there somewhere at £15.40 per month so that's already higher than what you think you should be paying, without broadband!

mattytun

Sparx wrote: »

Have you actually looked at your invoice online EE's website to see the itemised charges?

None of EE's broadband packages are £15.31 per month either. You will have line rental in there somewhere at £15.40 per month so that's already higher than what you think you should be paying, without broadband!

Hi when i took out a new "broadband contract" they gave me "3 months free broadband" then after that it was £15.31 a month i also had that deal last year

this is my bill from feb-march


And this is my latest bill

Sparx

Yes your latest bill shows your package being changed from 'Broadband Plus 8mb' to 'Broadband & Anytime Mobile Calls with a 20GB usage cap. I can't find a package like that anywhere on the EE website!

Have you called EE recently to review your current package/offer? Or did you have an offer say 6 or 12 months ago and it may have lapsed? Although to be honest looking at your bill it doesn't appear to be a credit, just a straight up package change.

mattytun

Sparx wrote: »

Yes, your latest bill shows your package being changed from 'Broadband Plus 8mb' to 'Broadband & Anytime Mobile Calls with a 20GB usage cap. I can't find a package like that anywhere on the EE website!

Have you called EE recently to review your current package/offer? Or did you have an offer say 6 or 12 months ago and it may have lapsed? Although to be honest looking at your bill it doesn't appear to be a credit, just a straight up package change.

Hi i phoned EE up about november 2013 to see what deals they had & the guy said wee can give you the same deal as last year with the "first 3 months free" then after that it will be £15.31 a month

I phoned EE up on Sunday and the guy on the phone filled in my complaint form and has passed it on to some EE-team that can listen to my telephone calls that i made to EE then they will email me