EE phone warranty

grumbler

Jacko4815 wrote: »

Can Tesco not email me these fault reports and send/Take photographic evidence of the damage about their customers device?

Surely there has to be some legal responsibility to providing proof or is it their word against mine?

After 6 months it is you who has to prove Tesco wrong.
If you can prove this, then you can claim back the cost of getting the proofs.

I will then send to Samsung and ask them to look at it, as i'm baffled as to how it got Water/Liquid damage(Maybe the perspiration from your ear canal is enough or a bit of rain has landed on it, who knows?). And if they can provide evidence of the damage.

As you have been advised already, check the water damage indicators first. If they are pink/red, Samsung will say the same as Tesco and you'll struggle to prove them wrong.

gjchester

Jacko4815 wrote: »

Upgraded my daughter to a Samsung galaxy S4 mini on a 2 year contract for her Christmas 2013 @£25 p/m..

Can I suggest you keep to one thread, ideally creating a new one as you already have. If you post the same problem in multiple places means the replies will get split up.


https://forums.moneysavingexpert.com/discussion/4930215