Help! Any rights to return opened cosmetics?

Money-Saving-King

TMI wrote: »

I then wanted to try it out in different lights etc so walked around for a while before coming back and deciding to go with it.

I read somewhere that you may be able to return opened cosmetics if they were mis-sold.

Op do you really think the part I've highlighted in bold matches the definition of mis-sold?

SuperHan

cheeswright wrote: »

I have returned very (for me) expensive foundation before now
one -because after an hour it started to clump as it was too oily for my skin

another because the colour although good on application changed as some elements were absorbed into the skin

and one I hadn’t even tried in the shop - because it simply didnt do what it said it would..and lets face it- so few of them do

so if it said anything in the blurb like
"even" or "mattifying " or "improves the appearance
"
then they shouldnt have said it if they cant proove it
and your face can proove it dosnt

your "contract" has nothing to do with the demonstration
in fact this is more likely to have persuaded you into buying something unsuitable than no demonstration - and the shop know this...
you will have no problems returning it - but you need to be very specific why and that you have been sold something unsuitable for you own use

you could even afford to be quite upset that the sales assistant sent you on your way with something which - once you saw yourself clearly in daylight - obviously made you look stupid..how could they do this...you could ask them loudly in the middle of the shop floor...?

This is just terrible advice.

You have no right to a refund - you saw the colour you were buying on your skin, and still chose to buy it. You have now changed your mind, and there is no statutory right to a refund in these circumstances.

In the above scenarios, a refund is more likely, as they are more in line with misselling - i.e. they have been described inaccurately.

I imagine you will have problems returning, unless HoF have a great returns policy - which they may, I don't know - that allows for the return of a change of mind on opened cosmetics.

Pthree

I am not advocating this, but..............you could take it back and say you're allergic, I have really sensitive allergic skin and as fewer brands are handing out samples these days I often end up taking stuff back (I am easily swung by the whole "oh no there's nothing in here to irritate you, we make it from the breath of faeries" spiel )

HoF used to make you fill in a big long form but they would refund, not been there in a while though.

Now I go to John Lewis who will take stuff back with practically no questions asked.

Paulaviki

Email or write to the manufacturer, I did this when I bought a max factor translucent face powder because it made me look orange. They sent me a voucher for the value to try something else. I used to work for a hair product manufacturer and we always sent refunds/vouchers if people complained about the products.

mumofronnienreggie

I would suggest you go back to the consultant and give her the opportunity to advise. I used to manage stores for a large company that had make up house counters and very often they would exchange, but, unsurprisingly it depended on the approach of the customer.
I would go back, tell her that its not matching up skin tone wise when you are in daylight ( take a photo if need be so she can see), explan that it isnt covering and you are looking oil very quickly. Give her the opportunity to put it right. ( And take your receipt just in case). It would also be worth phoning ahead as many of the house consultants work part time and you dont want a wasted journey.
If you have a poor result from that ( which i dooubt you will in all honesty), then phone the company direct, ( not the shop you bought but the makers of the product).
In my experience, my consultants ALWAYS exchanged where there was a genuine situation such as this. Foundations are affected by all sorts in the body and you need to have one that is fit for purpose at all levels. Personally I use Estee Lauder DD Wear. Costs me a bob but I only need minute amounts and one bottle lasts me often for a couple of years so works out way cheaper than any of the cheapey ones.