Help! Any rights to return opened cosmetics?

TMI

Hi,

I need some advice. I spent quite a bit of money in House of Fraser on CoverFX foundation. The lady "matched my shade" & made up my face. I then wanted to try it out in different lights etc so walked around for a while before coming back and deciding to go with it. I have really bad problem skin and heard CoverFX is good for this. As I don't live very near a house of fraser and I really wanted my skin to look better for that weekend, I guess I didn't choose wisely.
I tried putting the makeup on myself once and the shade was pretty yellow in daylight. My friend agreed. I couldn't leave the house with it! It also doesn't cover so great and made my skin very shiny - it is oil free and supposedly suitable for oily skin which I why I bought it. I bought two different products - a foundation and mineral powder, both of which are opened and used once but obviously cannot be resold.
I read somewhere that you may be able to return opened cosmetics if they were mis-sold. Does anyone know if I have a hope of returning this or any rights? Pretty suire it's my own stupid fault but it was a lot of money to me and I am never going to use it!
Many thanks,
T x

McKneff

I wouldn't think so to be honest, you said yourself you wanted to be sure and had a walk around in different lights.


Ebay might be the way to go. Sorry

wealdroam

TMI wrote: »

Hi,

I need some advice. I spent quite a bit of money in House of Fraser on CoverFX foundation. The lady "matched my shade" & made up my face. I then wanted to try it out in different lights etc so walked around for a while before coming back and deciding to go with it. I have really bad problem skin and heard CoverFX is good for this. As I don't live very near a house of fraser and I really wanted my skin to look better for that weekend, I guess I didn't choose wisely.
I tried putting the makeup on myself once and the shade was pretty yellow in daylight. My friend agreed. I couldn't leave the house with it! It also doesn't cover so great and made my skin very shiny - it is oil free and supposedly suitable for oily skin which I why I bought it. I bought two different products - a foundation and mineral powder, both of which are opened and used once but obviously cannot be resold.
I read somewhere that you may be able to return opened cosmetics if they were mis-sold. Does anyone know if I have a hope of returning this or any rights? Pretty suire it's my own stupid fault but it was a lot of money to me and I am never going to use it!
Many thanks,
T x

Sorry, you have no statutory right to return the goods.

You only hope is that HoF have a store returns policy that does allow this sort of thing, but I imagine they may not.

Failing that, try asking for a goodwill gesture.

From what you have described, it doesn't appear that the goods were mis-sold.

Okydoky25

I once returned a Est!e Lauder face cream to a department store. I used a particular one for years and then it was suggested I should use a different one. (Presumably I needed something different for my by now ageing skin!)

Used it for a few days and it made me spotty so I returned it and they swapped it for my original cream with no problems. I did have the receipt.

marliepanda

It wasn't missold. You could have walked outside yourself and seen what it was like in sunlight. You clearly just walked around the shop in different indoor lighting.

It would only be missold if the lady told you it would look perfect in sunlight AND physically barred you from checking yourself.

TMI

marliepanda wrote: »

It wasn't missold. You could have walked outside yourself and seen what it was like in sunlight. You clearly just walked around the shop in different indoor lighting.

It would only be missold if the lady told you it would look perfect in sunlight AND physically barred you from checking yourself.

I admit I shouldn't have bought it but I walked around many shops in different lights, unfortunately it was dark outside at the time!

cheeswright

I have returned very (for me) expensive foundation before now
one -because after an hour it started to clump as it was too oily for my skin

another because the colour although good on application changed as some elements were absorbed into the skin

and one I hadn’t even tried in the shop - because it simply didnt do what it said it would..and lets face it- so few of them do

so if it said anything in the blurb like
"even" or "mattifying " or "improves the appearance
"
then they shouldnt have said it if they cant proove it
and your face can proove it dosnt

your "contract" has nothing to do with the demonstration
in fact this is more likely to have persuaded you into buying something unsuitable than no demonstration - and the shop know this...
you will have no problems returning it - but you need to be very specific why and that you have been sold something unsuitable for you own use

you could even afford to be quite upset that the sales assistant sent you on your way with something which - once you saw yourself clearly in daylight - obviously made you look stupid..how could they do this...you could ask them loudly in the middle of the shop floor...?

browneyedbazzi

You don't have a statutory right to return it, but if you go back to HoF and explain that you bought it following a consultation but have found that the colour isn't right they may exchange it for you. It's very unlikely that they'll give you a refund, but an exchange is a real possibility. Obviously be nice when you speak to them and try to explain the issue in an objective, even mannered sort of way - you're asking for a goodwill gesture and the right approach is key with that sort of thing. If you're rude or aggressive in your approach you're way less likely to get a goodwill gesture than if you are polite.

donnac2558

I have heard certain companies will change a product if its not right. Estee Lauder I heard.

But other cosmetics will only refund if the product causes an allergy, and you usually have to stand your ground with them.

When trying a foundation its better to leave the store and walk round for a good hour before deciding. Or get a sample.

hollydays

You say it doesn't cover so well but this foundation is meant to be built up in layers.
Perhaps you need to ask for guidance to apply it.
It does say it is medium cover.

If this is what you bought

http://www.houseoffraser.co.uk/Cover+FX+Natural+Finish+Oil-Free+Foundation+30ml/179338015,default,pd.html

It says to use a matte( or illuminating powder) not a mineral powder to set it.
Presumably matte would take down the shine.
A few reviews on MakeupAlley saying the same as you

unholyangel

cheeswright wrote: »

you could even afford to be quite upset that the sales assistant sent you on your way with something which - once you saw yourself clearly in daylight - obviously made you look stupid..how could they do this...you could ask them loudly in the middle of the shop floor...?

I don't think this is as strong as you make out. After all, theres no accounting for taste.

I know more than a few females who think they look fantastic, where I think they look like they're auditioning for a new "you've been tango'd" advert.