We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Has anyone else has problems with Spark Energy?

Options
GemmaHayward
GemmaHayward Posts: 3 Newbie
in Energy
Myself and my partner have been having some serious issues with Spark Energy. They have over-charged us and are refusing to refund us, and have even asked for even more money! Apparently they are like this with all of their customers. I'm just wondering if anyone else has had a problem! :mad:

Comments

  • Former Spark Representative
    Former Spark Representative Posts: 250 Forumite
    Sixth Anniversary 100 Posts Combo Breaker
    Hi Gemma

    I'm really sorry to hear that you're having problems with our service.

    If you want me to have a look at your account then please email me using the email address on my profile. I'm more than happy to help get things sorted out for you.

    Kind regards

    Jenny
    “Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • isolation
    isolation Posts: 120 Forumite
    GemmaHayward wrote: »
    I'm just wondering if anyone else has had a problem! :mad:

    Oh yes, I had many problems in my time with them - even after I have left they are acting in a totally unprofessional manner and breaking their own guidelines and Ofgem regulations. Sadly the ombudsman service seems to allow Spark to run rings around them.

    I have put a post here about my experiences:-
    https://forums.moneysavingexpert.com/discussion/4914126

    and will shortly make a blog evidencing it as a media company have expressed interest in hearing about this disreputable company.


    Hope your problems get sorted soon.
  • Richie-from-the-Boro
    Richie-from-the-Boro Posts: 6,945 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    Spark Energy Investigation by Ofgen in June 2013.
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ
  • isolation
    isolation Posts: 120 Forumite
    Richie-from-the-Boro wrote: »
    Spark Energy Investigation by Ofgen in June 2013.

    Thanks for this. I have contacted them and they said that they would still welcome submissions from consumers. I'll be looking to do so later this week as Spark have not tried to settle this dispute since it was brought to their attention on this forum.

    Thanks again
  • Former Spark Representative
    Former Spark Representative Posts: 250 Forumite
    Sixth Anniversary 100 Posts Combo Breaker
    edited 26 March 2014 at 9:32AM
    Hello

    Thanks for your post.


    As advised previously, we're still more than happy to help, and I've emailed you about your account.


    Kind regards


    Jenny
    “Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Do a forum search, loads of CS and billing/transfer issues with Spark.
    No free lunch, and no free laptop ;)
  • Pagett
    Pagett Posts: 87 Forumite
    macman wrote: »
    Do a forum search, loads of CS and billing/transfer issues with Spark.

    Same for Eon, British Gas, nPower, EDF, Ovo, Economy energy, etc, etc, etc.

    I'm off to get some candles. No issues reported with my candle supplier ;)
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture