Government consultation on ADR for consumers: BPA is "surprised and disappointed".

bazster

Consultation here:

https://www.gov.uk/government/news/consultation-on-rectifying-consumer-disputes-launched

"There are some well established schemes in regulated sectors where the use of ADR is compulsory, such as the Financial Ombudsman Service, but in other areas such as passenger transport, water, construction, private parking, and vehicle repair, access to ADR remains patchy or limited."

The BPA said:

"The British Parking Association (BPA) is surprised and disappointed that Government does not recognise the work being done by the Parking on Private Land Appeals service (POPLA), the independent appeals service established for the private parking sector."

At least someone in government (albeit not the DfT) recognises that PoPLA is a steaming pile of ordure. I encourage everyone to respond to the consultation, and to cite PoPLA as an example of a voluntary ADR scheme that doesn't work.

Stroma

I agree with you, said from the start they are not fit for purpose

nicechap

As ever, the BPA do not understand the words put in front of them.

Its says Fininacial Ombudsman is compulsory in their area.

I wonder if government are minded to make POPLA (or its next incaration) compulsory on PPCs, so no more misusing the court system.

Stroma

If we to have this evil amongst us, I would like to see appeals to the parking company withdrawn, they cannot be impartial, and they reject most of them in any case, and lets face it they abuse it for their own ends, losing post bull###t!

If there is a next incarnation of Popla, they should handle all appeals, the decision be binding on both parties, and the appeals should be based on the BPA Code of Practice, and Contract Law strictly, mitigation should be considered in certain circumstances, like if its a fluttering ticket.

This should be funded from the bpa members, and if operators ignore the system, their access to RK info should be restricted until such a time as they comply fully with the AOS code of conduct.

bazster

Stroma wrote: »

If we to have this evil amongst us, I would like to see appeals to the parking company withdrawn, they cannot be impartial, and they reject most of them in any case, and lets face it they abuse it for their own ends, losing post bull###t!

If there is a next incarnation of Popla, they should handle all appeals, the decision be binding on both parties, and the appeals should be based on the BPA Code of Practice, and Contract Law strictly, mitigation should be considered in certain circumstances, like if its a fluttering ticket.

This should be funded from the bpa members, and if operators ignore the system, their access to RK info should be restricted until such a time as they comply fully with the AOS code of conduct.

It seems so obvious, but there are none so blind as those that will not see.

Learning about the way the parking scam operates with government collusion has severely dented my confidence in the way this country is run.

Half_way

CAB then referred me to the British Parking Association. None of these bodies appeared to be able to offer any helpful of legal advice

Dont forget that the British Parking Association Limited to whom you refer to is a trade association whose core purpose is to further the aims of the parking industry, so that its member parking companies ( and councils who are also members ) can make more money.

All this AOS/approved operator scheme, COP/code of practice is nothing more than a means to an end - to encourage the politicians and the DVLa that the parking companies are good honest bushiness who should be allowed access to the DVLAs registered keeper data.

and the CAB by and large takes its advice/information from the BPA ltd

kirkbyinfurnesslad_2

shredx81 wrote: »

I spoke to the financial ombudsman today regarding the way my parking fines are being handled...they referred me to the government ombudsman...the government ombudsman referred me to citizens advice bureau...CAB then referred me to the British Parking Association. None of these bodies appeared to be able to offer any helpful of legal advice regarding private parking companies legal rights & the respective private debt collection agencies they employ.

Why on earth did you do this

4consumerrights

Originally Posted by shredx81
That ship has sailed by the sounds of things. The PPC, supposedly, have no more dealing with the PCN & have referred the matter to a debt collection firm who are now threatening court action. The DC will not accept naming of the driver & will not issue a popla number.

Which PPC?
Which debt collector?

And if it is a parking charge from a private parking company on private land - then it is NOT a FINE!

Stroma

Think this is being taken off track, and there is a thread for it already
https://forums.moneysavingexpert.com/discussion/4923789

Hot_Bring

Stroma wrote: »

Think is being taken off track, and there is a thread for it already
https://forums.moneysavingexpert.com/discussion/4923789

Apologies - I'll delete my posts, especially as Shredex81 clearly doesn't want to listen.

4consumerrights

shredx81 wrote: »

UKPC
Debt Recovery Plus

yep just looked up your original thread

https://forums.moneysavingexpert.com/discussion/4923789

best to keep advice on that thread above as this thread is about something else in courtesy of Bazster who started it.