We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Add your feedback on energy supplier Extra Energy
Comments
-
...... and still no response from EE. This company are a joke.
Am I right in believing EE were set up by ex directors on nPower? If this is correct and had I known last year, would never have switched to them.0 -
-
I phoned them yesterday asking again for a bill to date of my gas / elec usage. God knows how many times I have had to ask them this in the past. I have been with them for six months. They answered the phone quick but from then on all i got told was to email them asking for the usage details. I pushed again how long this would take and was told probably 14 days but that's a best guess which is just pathetic.
I am going to move to another supplier. As far as I am concerned EE"s been promising a working website for 9 months now with little or no change. Only thing they have managed to do is make payments paid in show up. Hardly a worthy update. They obviously cannot produce accurate bills on time and have absolutely no idea what they are doing.
My honest advice based on my own experience with this company is to stay we'll clear of these bunch of idiots. They will no doubt put hundreds if not thousands of poor people into debt over this billing fiasco. I have informed BBC watchdog of these issues and I would hope other customers with billing issues do the same. That way we can bring to the attention of others potential customers what a joke this company is.
I won't be taking any more notice of Martins energy club from now on ! I will do my own research in future before any switch. Switching to Extra Energy has been a total disaster for my family. The energy regulator needs to step in and sort out this situation and fast.0 -
hoppytherabbit wrote: »I phoned them yesterday asking again for a bill to date of my gas / elec usage. God knows how many times I have had to ask them this in the past. I have been with them for six months. They answered the phone quick but from then on all i got told was to email them asking for the usage details. I pushed again how long this would take and was told probably 14 days but that's a best guess which is just pathetic.
I am going to move to another supplier. As far as I am concerned EE"s been promising a working website for 9 months now with little or no change. Only thing they have managed to do is make payments paid in show up. Hardly a worthy update. They obviously cannot produce accurate bills on time and have absolutely no idea what they are doing.
My honest advice based on my own experience with this company is to stay we'll clear of these bunch of idiots. They will no doubt put hundreds if not thousands of poor people into debt over this billing fiasco. I have informed BBC watchdog of these issues and I would hope other customers with billing issues do the same. That way we can bring to the attention of others potential customers what a joke this company is.
I won't be taking any more notice of Martins energy club from now on ! I will do my own research in future before any switch. Switching to Extra Energy has been a total disaster for my family. The energy regulator needs to step in and sort out this situation and fast.
We have all been there and some have left like me. However its easy enough to keep a track of your usage. When I was with them I took a meter reading every month and then I knew exactly how much I was using.
In my case I only left on price grounds and they are definitely improving regards their website. Its a new company and has no doubt been overwhelmed by the influx of new customers.
However with my new company I am really happy. All I need do is enter my meter readings and tells me immediately how much energy has been used and bills are received in a timely fashion.
One other point I had to pay exit fees of £50 to EE but recouped that going via a cash back site.
BTW my mum has been with EE for over 6 months and still no sign of a bill but she is not worried because I work out her bill manually each month. Keeps the brain active!0 -
As with many of your members I am increasingly frustrated with the inability of Extra Energy to sort out their website. It is not possible to see energy usage or whether I am in credit or not. The only information available is the total amount of my Direct Debits made so far. they promised to sort out my bill soon after I contacted them by email and I am still waiting0
-
I joined Extra Energy in June 2014 but will move due to their record of maladministration.
1. On switchover they failed to send accurate meter readings to my old supplier.
2. Whilst the contact centre was very polite they were completely ineffectual at correcting the meter readings.
3. Despite requests, I have not had a bill in the 7 months I have been with them.
4. The website is only gradually becoming fit for purpose
5. With the recent drop in fuel prices I asked to switch to a newer tariff accepting that I would pay a penalty. This was too hard for the call centre to manage so they arranged for a callback. 3 weeks later I have not had a reply despite further calls from me.
Fortunately the leaving fees are mostly offset by cashback for switching so I will be off to another supplier.
It is disappointing that another new entrant promised so much but delivered so little. For the sake of a few ponds a month I would avoid EE until they have demonstrated that they can provide adequate customer service.0 -
I joined Extra Energy in June 2014 but will move due to their record of maladministration.
1. On switchover they failed to send accurate meter readings to my old supplier.
2. Whilst the contact centre was very polite they were completely ineffectual at correcting the meter readings.
3. Despite requests, I have not had a bill in the 7 months I have been with them.
4. The website is only gradually becoming fit for purpose
5. With the recent drop in fuel prices I asked to switch to a newer tariff accepting that I would pay a penalty. This was too hard for the call centre to manage so they arranged for a callback. 3 weeks later I have not had a reply despite further calls from me.
Fortunately the leaving fees are mostly offset by cashback for switching so I will be off to another supplier.
It is disappointing that another new entrant promised so much but delivered so little. For the sake of a few ponds a month I would avoid EE until they have demonstrated that they can provide adequate customer service.
ditto
1, didnt supply correct meter readings to old supplier
2. can never speak to the right person
3. when you ask to speak to a manager there is never one available
4. never return your call
was a cheap option for me but simply for me not worth the hassle i switched to a different supplier0 -
Hi joined this shower in november .despite giving meter readings when first requested and on two further occasions two weeks apart again when requested..they chose to send a massively higher figure to my old supplier who disputed it with extra mid december had had no reply by january .i sent email with meter readings to extra took a week to reply ,a week on i have just contacted old supplier who tell me they still have had no final meter reading from extra ...who told me in the long awaited email they had sorted it...it have just sent another email to extra energy and had an automated reply telling me customer services will endevour to reply within 10 days !!! All this results in me being £700 in credit with my old supplier that they won't refund till they get readings from extra energy and £220 in credit with extra energy and both still taking direct debit payments each month..
My opinion extra energy but no customer service stay away0 -
Thanks, gogrababargain, for that post.
My feeling has always been -- with any supplier of any service -- that what ultimately matters is not how things are when everything's running smoothly, but how things are when things go wrong. As they inevitably will. That's the test. Nothing else counts.
The fact that Extra Energy have a so-called presence on here which hasn't made itself apparent for some time now says all that needs saying, far as I'm concerned. Because when you have only a so-called presence then you have only a so-called service -- and all the other guff this particular energy supplier has boasted about on its website (great technology, great service) is irrevocably revealed as just so much waffle. Just so much self-serving promotional hype.
We decided a few days ago that there was enough in the way of mounting criticism on here of what happens when things go wrong not to risk giving Extra Energy a chance to demonstrate what happens when things go right.
Your post has re-confirmed us in our conclusion that there's nothing at all extra about Extra Energy.:(0 -
Hi joined this shower in november .despite giving meter readings when first requested and on two further occasions two weeks apart again when requested..they chose to send a massively higher figure to my old supplier who disputed it with extra mid december had had no reply by january .i sent email with meter readings to extra took a week to reply ,a week on i have just contacted old supplier who tell me they still have had no final meter reading from extra ...who told me in the long awaited email they had sorted it...it have just sent another email to extra energy and had an automated reply telling me customer services will endevour to reply within 10 days !!! All this results in me being £700 in credit with my old supplier that they won't refund till they get readings from extra energy and £220 in credit with extra energy and both still taking direct debit payments each month..
My opinion extra energy but no customer service stay away0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.4K Banking & Borrowing
- 253.3K Reduce Debt & Boost Income
- 453.8K Spending & Discounts
- 244.4K Work, Benefits & Business
- 599.6K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards