Connecting Sky On Demand box to BT Home Hub problem

mwddrwg

Morning all,

Quick question about the Sky On Demand box. My father in law has just recieved the box from Sky and I tried to hook it up to his wireless BT Home Hub 5 as he's on BT Infinity.

The Sky HD box can see the hub OK and lets me enter the password but fails to connect to the network. My own box connected this way with no problems. The PC upstairs connects wirelessly with no problems and I've checked that the password it uses is the same.

Baffled. Any ideas anyone?

Thanks

penrhyn

Upper/Lower case issue?

I use an old fashioned cable for mine.

PS Have you tried wps?
If your router has a WPS button:

1. Press and hold the WPS button on your broadband router for two seconds.
2. Within one minute press the WPS button on the front panel of your Sky+HD box.
3. The wireless light on the front of your Sky+HD box will flash amber while the box attempts to establish an internet connection. It will turn solid amber when the connection has been successful.

mwddrwg

penrhyn wrote: »

Upper/Lower case issue?

I use an old fashioned cable for mine.

PS Have you tried wps?
If your router has a WPS button:

1. Press and hold the WPS button on your broadband router for two seconds.
2. Within one minute press the WPS button on the front panel of your Sky+HD box.
3. The wireless light on the front of your Sky+HD box will flash amber while the box attempts to establish an internet connection. It will turn solid amber when the connection has been successful.

Thanks for the suggestions. Too far to run an ethernet cable that long with it being a hassle. Password has been entered in the correct case, also tried the WPS method. The box can connect to the hub but connection to internet shows as 'fail'.

Looks like more fiddling required

penrhyn

Odd one that. Try the old IT Crowd method.

swvillafan

I had a similar problem with my homehub 3. i think the fix for me was to log on to the homehub and change it from WPA & WPA2 to just being WPA2.

giraffe69

If you can't run an ethernet cable due to distance then another possibility is a power plug.

shomer24

i use a power plug.on my Sky On Demand box with no problems::money:

mwddrwg

Thanks all, was think about playing around with the encryption settings so will try that. Home plugs are an option but not sure how much difference that would make as it seems to connect to the hub OK, just not the internet.

Gratis

giraffe69 wrote: »

If you can't run an ethernet cable due to distance then another possibility is a power plug.

shomer24 wrote: »

i use a power plug.on my Sky On Demand box with no problems::money:

Forgive me if I am being naive but I think you are unlikely to get any Sky box to function at all without a power plug connecting it to electricity.



mwddrwg

I have a 35 metre Cat5e Ethernet lead that I keep for occasional deployment and troubleshooting. Over the years, it’s been extremely helpful in getting complicated things to work wirelessly.

In your situation I would at least experiment briefly with a wired connection, to establish whether your problem with establishing an Internet handshake arises from something within the added complexity of doing it wirelessly.

If something won’t connect with a direct wired Ethernet lead, there’s no point in fiddling about with your wi-fi settings to try to accommodate it and you might, inadvertently, mess up something wireless that’s currently working fine in the process.

Once you get it working by wired Ethernet you can then delve into the mysteries of why it won’t work (if it then still doesn’t) using wi-fi.

Indulge the brief inconvenience this causes to the household while you’re working on it and, above all, make sure that nobody snags or trips over the cable!

If it does work by a direct wired connection to your router but getting it wireless still eludes you, a pair of 200AV or, preferably, 500AV Powerline Adaptors, should certainly do the trick, instead of a long cable, if the electrical wiring at the premises is conventional and in reasonable condition.

penrhyn

To clarify, the guys are talking about Powerline Homeplugs which send Ethernet over your mains wiring.

Gratis

Goodness me, Penrhyn; do you really think so? That would never have occurred to me! :rotfl:






Still, it seems that Moneyineptitude needed you to explain it to him... :huh:

You're correct, though: we should never overestimate the intelligence of those who post, and who read, here – especially the ones who don't understand what a power plug is for on an electrical device. :think: