ERUDIO student loans help

Jonez

Looking at your earlier posts - you seem to have split loans - in which case Erudio should not be handling your deferment at all, let alone taking money from you?

BaffledByErudio

Haven't been on here in a couple of weeks, so feel a bit out of the loop.
Didn't know about Anthony Reeves disappearing from the forum thread, but I did recall him saying he had a case regarding Erudio on March 6th.
Maybe I should go back through previous posts, as I don't know what the outcome of that was, nor whether he's been on to talk about anything.
I also didn't know about the ESL website statement from Helen Ashton. I've only just seen this today.
I could be missing something, but surely (and I'm not in any way cosying up to Erudio) her comments are a positive thing?
I've seen the 'footprints' left on my credit file (using Equifax, Experian and Noddle). They show as two separate searches, during last year's spring deferment window(ish) and read as Erudio Student Loans and Arrow Global. I wasn't content with them being there and had absolutely no idea why or what use a credit search would be to the buyer of an old STUDENT debt, originally granted by HMG in the 90s, but if Ms Ashton's statement is factual [admittedly Erudio's legal-ese is, as we know, often muddled] any potential lender wouldn't see the footprint of the search?
I'm obviously (as are all of us) building up a heady steam of panic in my head as the new deferment window approaches - alas, since last year, I didn't secure that £26k+ per anum job Erudio seems to think we can all muster from thin air - but I don't see any feasible grounds to imagine anything has worsened? Has it?
Obviously, if chunks of cash start illegitimately flitting out of our accounts in the coming weeks, and Capita's staff start being dummies again, we've grounds to kick up a fuss, but (at the risk of backing down a little) I'm prepared to wait and see the new DAF, fill it in and await the outcome.
Over recent weeks, I've had a massive tidy of my flat and in a bundle of paperwork, found multiple old correspondence from SLC, including the original signed agreement from my loan. I thought I'd lost that millennia ago!
So I do feel confident I'm on a better footing, should Erudio question anything. Sad fact is, I don't think they've ever said anything the original loan agreement doesn't state.
The CRA situation was always a cleverly grey area (pre-98) that they seem intent on exploiting.
But if they're (as some have posted) geared towards putting our deferred debts up in lights for all to see as in 'payment holidays', why does Helen Ashton make such a point of chilling us out about the impact of a search footprint?
Like I say, I've been out of the loop, so probably missed a vital bone of contention or two. Just want to get a high paid job and pay this bloody thing off - or reach 50 and get it written off!
What a marvelous state of affairs. An unexpected debt disaster making me want to spool forward to the age of 50!

anna2007

@ BaffledByErudio - There is NOTHING in the student loan regulations or loan agreement which gives Erudio the right to search our credit files, footprint or no footprint. It's a complete invasion of privacy, and there'd be hell to pay if they sniffed around my personal and financial information, because a) I've never consented to it and b) I would never willingly choose to have to deal with these thugs, so I'm not going to grant them any additional rights.

Have you complained to FOS/ICO about the search on your file?

Edit: And they think they can get around consent by calling a deferment application a credit application? I don't want anything from these shysters, other than confirmation of deferment, so just another example of seeing what they can get away with/manipulating the nature of our student loans. They can eff off.

Sorry, got out of wrong side of bed this morning - rant over

erudioed

I note that the start of the second year of deferrals are probably all within the 8 weeks before the deferment deadline. Maybe others have gotten their new DAFs, but so far i am guessing they are still in the ether as one does not seem to have materialised yet for our scrutiny (especially the warranty part). I was told recently that the DAFs are sent out from between 5-8 weeks before the deferment date. Just be careful and make sure you dont let them push that 5 week date, especially considering how long they took to process/lose them last time out. Hopefully they are in the post as i type...but i am not holding my breath. Lets hope Helen Ashton's 2nd act isnt giving us as little time as possible to defer.

Brooker_Dave

BaffledByErudio wrote: »

Didn't know about Anthony Reeves disappearing from the forum thread, but I did recall him saying he had a case regarding Erudio on March 6th.
Maybe I should go back through previous posts, as I don't know what the outcome of that was, nor whether he's been on to talk about anything.

Not only has the man himself vanished, but so have all his posts.

Anyone know why?

fermi

You asked the same question and had some answers, of a sort, here.

https://forums.moneysavingexpert.com/discussion/4923210

Brooker_Dave

anna2007 wrote: »

Edit: And they think they can get around consent by calling a deferment application a credit application?

But surely if they try call the forms credit applications then there's very good reason to ignore them and just send letters like last year?

If Erudio refuse deferment, which they of course will, a court would would surely see that by insisting on us applying for new credit the terms have been broken?

Main aim has to be the misselling argument or the yearly breach of terms as a way of ridding ourselves of these loans once and for all?

Otherwise we'll end up going through this time consuming farce every year.

Brooker_Dave

fermi wrote: »

You asked the same question and had some answers, of a sort, here.

https://forums.moneysavingexpert.com/discussion/4923210

It just seemed odd that he'd erase all his posts on here?

Has he been got at??

Pluthero

BaffledByErudio wrote: »

Haven't been on here in a couple of weeks, so feel a bit out of the loop.
Didn't know about Anthony Reeves disappearing from the forum thread, but I did recall him saying he had a case regarding Erudio on March 6th.
Maybe I should go back through previous posts, as I don't know what the outcome of that was, nor whether he's been on to talk about anything.
I also didn't know about the ESL website statement from Helen Ashton. I've only just seen this today.
I could be missing something, but surely (and I'm not in any way cosying up to Erudio) her comments are a positive thing?
I've seen the 'footprints' left on my credit file (using Equifax, Experian and Noddle). They show as two separate searches, during last year's spring deferment window(ish) and read as Erudio Student Loans and Arrow Global. I wasn't content with them being there and had absolutely no idea why or what use a credit search would be to the buyer of an old STUDENT debt, originally granted by HMG in the 90s, but if Ms Ashton's statement is factual [admittedly Erudio's legal-ese is, as we know, often muddled] any potential lender wouldn't see the footprint of the search?
I'm obviously (as are all of us) building up a heady steam of panic in my head as the new deferment window approaches - alas, since last year, I didn't secure that £26k+ per anum job Erudio seems to think we can all muster from thin air - but I don't see any feasible grounds to imagine anything has worsened? Has it?
Obviously, if chunks of cash start illegitimately flitting out of our accounts in the coming weeks, and Capita's staff start being dummies again, we've grounds to kick up a fuss, but (at the risk of backing down a little) I'm prepared to wait and see the new DAF, fill it in and await the outcome.
Over recent weeks, I've had a massive tidy of my flat and in a bundle of paperwork, found multiple old correspondence from SLC, including the original signed agreement from my loan. I thought I'd lost that millennia ago!
So I do feel confident I'm on a better footing, should Erudio question anything. Sad fact is, I don't think they've ever said anything the original loan agreement doesn't state.
The CRA situation was always a cleverly grey area (pre-98) that they seem intent on exploiting.
But if they're (as some have posted) geared towards putting our deferred debts up in lights for all to see as in 'payment holidays', why does Helen Ashton make such a point of chilling us out about the impact of a search footprint?
Like I say, I've been out of the loop, so probably missed a vital bone of contention or two. Just want to get a high paid job and pay this bloody thing off - or reach 50 and get it written off!
What a marvelous state of affairs. An unexpected debt disaster making me want to spool forward to the age of 50!

The only positive you could possibly take from the Helen Ashton statement is that ALL our complaints are having some effect at Arrow/Erudio. Otherwise they would not bother their A*se with such PR drivel. Arrow made the complaints data on the FOS for last 6 months and I do so hope it was Erudio related complaints - How could one find this out? Would the FOS give a breakdown?

RE; CRA searches. Erudio did a search on mine. I have asked them to justify it by quoting what part of the original agreement allows it. That was a mere 7 weeks ago, no time at all really in Erudioland.

Also 'deferment' is not a 'payment holiday' as defined by the ICO in Mrmcguffins post above. Payment holiday is a 'temporary change of terms in the original credit agreement agreed by both parties.' Eg you beg your lender for a few months (very few lenders would give you a year!) grace on payments or pay interest only. Deferment is our right in the original credit agreement and does not need Erudio's consent. By threatening to report deferred loans as on 'payment holiday' and thus blacken our credit ratings Erudio are basically saying deferment does not exist. Which is a violation of the original loan terms. And indeed makes a mockery of govt advice to parents TODAY about student loans not affecting a students future credit rating.

Erudio are a DCA and DO not have your best interests at heart. Keep fighting them on everything. Keep complaining to every legal Body.

zombi

Jonez wrote: »

Looking at your earlier posts - you seem to have split loans - in which case Erudio should not be handling your deferment at all, let alone taking money from you?

Yep. But try telling them that....apparently they 'didn't receive' confirmation of my deferral from the SLC in time (Bullsh*t as I had mine within a week). Erudio appear to have free reign to do whatever they want. Not holding out much hope for the results of my FOS complaint.