ERUDIO student loans help

TraceE_2

Woops ... didn't read MrsA80's post properly .... so my circumstances are quite different ....

fermi

TraceE wrote: »

Almost exactly what has happened to me.

Not really very similar unless I misunderstood.

With you they tried to move the date your deferral date was due back a few months, which is not allowed.

With MrsA80 they didn't change the date her deferral ran out. She just missed applying, and didn't do it until 3 or more months past when it was genuinely due.

So in your case it's completely false to claim arrears.

In MrsA80's case if she deferred more than 3 months past the deadline, then there may be some due that MUST be paid.

That is how I understand what has been posted anyway.

fermi

TraceE wrote: »

Woops ... didn't read MrsA80's post properly .... so my circumstances are quite different ....

Ahh.... ignore post above then.

Pluthero

TraceE wrote: »

A
Anyway SLC customer services were amazed at what was happening and had all my correct details .... so I have been told that they can deal with it internally as they have a liason department with erudio.

Straight after that I called the FCA and reported all the new erudio tactics to them too.

SLC have a liaison with Erudio and they can deal with issues? Can you clarify this? Thought they had nothing more to do with OUR loans? Means there is someone else WE can all complain to about this gross injustice and shoddy process!

SO far I've complained to:

FOS- got an email this week from them, will phone me shortly to go over details about issues.

FCA - Don't deal with individuals as such BUT please everyone make a complaint as weight of numbers may force them to act.

ICO - Will look at DPA issue IF Erudio register loans with CRA's but will do nothing until then.

Don't stop fighting!

erudioed

I would assume SLC would have to have some contact due to SLC deferring some of Erudio's 'customers' if they have split loans between 2 of the shell companies. The nature of that relationship would be interesting to know though....

BaffledByErudio

Did I just imagine it, or did Anne Robinson just say Erudio is on Watchdog tonight?

fermi

BBC Website:

The team investigate the design fault that could cost white van owners thousands, the fiasco faced by many students trying to get student loans and customers wanting to wash their hands of their bathroom goods.

BaffledByErudio

maybe not then lol. heard wrong. pity!

TraceE_2

Pluthero wrote: »

SLC have a liaison with Erudio and they can deal with issues? Can you clarify this? Thought they had nothing more to do with OUR loans? Means there is someone else WE can all complain to about this gross injustice and shoddy process!

My post above is what was said to me this very afternoon.

I only have one loan of the mortgage type and it has been sold to erudio.

All I was looking for was a letter officially confirming my 14th November deferral due date was correct so I could send it to erudio but SLC customer services said they could deal with it for me through a "liaison dept", they definitely still had all my details on their system.

Apparently they will make sure the correct details get to whoever matters and confirmation will be sent from erudio.

So I am waiting to see what happens next .... I'll keep you informed.

gardenia101

Pluthero wrote: »

SLC have a liaison with Erudio and they can deal with issues? Can you clarify this? Thought they had nothing more to do with OUR loans? Means there is someone else WE can all complain to about this gross injustice and shoddy process!

SO far I've complained to:

FOS- got an email this week from them, will phone me shortly to go over details about issues.

FCA - Don't deal with individuals as such BUT please everyone make a complaint as weight of numbers may force them to act.

ICO - Will look at DPA issue IF Erudio register loans with CRA's but will do nothing until then.

Don't stop fighting!

I thought I'd done well with my complaints this week, but Pluthero you have put me to shame :rotfl:

I have complained to the FOS & Erudio twice for 2 reasons & to 2 different addresses, & sent off a SAR to the SLC...... (also sent off a complaint to my utility company) & out of these 5 signed for letters all sent on the same day from the same post office would anyone like to guess which 2 letters are still waiting to be signed for?

Yep, the 2 Erudio letters have yet to be signed for.

I wonder if it is because RM aren't very good at delivering letters, or because Erudio aren't very good at signing for them? My very small trial would suggest the latter :rotfl:

So fed up of this saga - I still haven't even been sent a DAF yet :mad: & my deferral ran out in July.

@Lilacbreeze - have you thought about seeing your MP? Mine has been very helpful & been quite surprised about the thought of WTC Childcare payments being counted as income (among other things) when I saw mine. I don't claim them so that remark was made in passing to illustrate how differently we are being treated under the Erudio regime compared with the SLC (regardless of whether Erudio think their right & SLC were wrong, its still a major difference since that is how we were treated for 20+ years).

Have a read through this thread (I know that's easier said that done as its very long). There are posts by AReeves who is a solicitor willing to take on cases which may be something to consider. Some of us have already expressed an interest.

I've no idea about putting the loan onto your mortgage, sorry. If its any comfort, you aren't alone in this nightmare.