Currys sold me a box full of rubbish and refuse to refund/exchange

agrinnall

neilmcl wrote: »

And how long was the period between purchase and you contacting them about this?

A slightly different slant on the question then, given your answer:

How long after you made the purchase did you open the box and discover the dirt? If that wasn't 3 weeks why did you then wait so long to complain?

Bantex_2

DaveTheMus wrote: »

Why not clean it? Surely it would take longer to return it and correspond with Currys than it would to take the five minutes out your day and clean it with an antibacterial cleaning solution.

Think that would be too simple.

maninthestreet

Can you upload a picture to show the problem, or is it too late now?

jeffdahmer

agrinnall wrote: »

A slightly different slant on the question then, given your answer:

How long after you made the purchase did you open the box and discover the dirt? If that wasn't 3 weeks why did you then wait so long to complain?

A few hours after I got home I opened it up, I left it a while to return because I was in the process of moving house.

neilmcl

I think you'll have a tough time proving that it didn't get so covered in dirt whilst in your possession, given the time periods involved. You positive that it couldn't have happened during the house move?

Nick_C

Another incredible story from a first time poster.

trollopscarletwoman

Nick_C wrote: »

Another incredible story from a first time poster.

I believe the general rule on the advice boards is that you take the poster at face value.

Like I do.

agrinnall

Nick_C wrote: »

Another incredible story from a first time poster.

trollopscarletwoman wrote: »

I believe the general rule on the advice boards is that you take the poster at face value.

Like I do.

It's naive to always take a poster at face value, if we did that we'd never get rid of spam and we'd all be buying custom made kitchens.

In this case while the word 'incredible' may be a bit strong the OP's actions (or inaction) have not helped his chances of getting a satisfactory conclusion to his complaint.

halibut2209

You opened it that day, then waited 3 weeks to complain.

No chance I'm afraid. Just give it a clean.

trollopscarletwoman

halibut2209 wrote: »

You opened it that day, then waited 3 weeks to complain.

No chance I'm afraid. Just give it a clean.

I wouldn't want to clean it. Could have all sorts in the mud.

Don't these electricals have a 12 month guarantee. Does that mean you have 11 months and 30-31 days to open it.

I don't know!