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Vodafone contract
Today I requested from Vodafone either a copy of my contract or a copy of the verbal recording as I am unsure of the cost and package that was agreed at the time over the phone plus the freebies they threw in to get me to agree. This contract was agreed in April 2007.
Vodfone state that they sent me the terms and conditions which is the contract. When I disputed this with the lady on the telephone I was told not to be stupid (her words) as the T & Cs were the contract. Since when do T & Cs constitute a contract? This lady was downright rude to me, told me I was arguing for nothing when all I was asking for was a copy of the contract in what ever form. I don't have an arrears issue with them, but I do feel that I am being billed incorrectly. Surely they are obliged to supply a copy of the contract if it is requested by the customer if they never supplied one in the first place.
Can any one advise on the correct way to approach this in order to obtain a copy of the contract? Surely I do not have to do SAR to obtain a copy of a contract?
Vodfone state that they sent me the terms and conditions which is the contract. When I disputed this with the lady on the telephone I was told not to be stupid (her words) as the T & Cs were the contract. Since when do T & Cs constitute a contract? This lady was downright rude to me, told me I was arguing for nothing when all I was asking for was a copy of the contract in what ever form. I don't have an arrears issue with them, but I do feel that I am being billed incorrectly. Surely they are obliged to supply a copy of the contract if it is requested by the customer if they never supplied one in the first place.
Can any one advise on the correct way to approach this in order to obtain a copy of the contract? Surely I do not have to do SAR to obtain a copy of a contract?
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Comments
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Hi Surfer
I'm sorry for the problems you're having and also the way you were spoken to.
Working for Vodafone, I can tell you that any Customer Services agent can send out a copy of your actual contract (not your terms and conditions).
If you haven't managed to get it sorted yet, if you go to the Contact Us section of the Vodafone website, you'll be able to send us an email, if you include FIT135 in the body of the text, it will be routed to a team who'll be able to help0
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