Deposit Protection Service details?

i_am_bob

Hi everybody

After leaving rented accomodation, I got an email from the DPS saying i need to log in with "the Deposit ID and your unique Repayment ID" "to review this proposal and confirm whether you agree with the distribution of funds".

I don't have any recollection of getting these. Probably my fault, but...

Who was supposed to give me these in the first place? The DPS or my landlord?

Thanks

00ec25

i_am_bob wrote: »

I don't have any recollection of getting these. Probably my fault, but...

Who was supposed to give me these in the first place? The DPS or my landlord?

why not search the DPS' own help function for misplaced login ID ?
For example I typed " I have lost my deposit ID" into the ask Emma a question box on here:
http://www.depositprotection.com/help/tenants.aspx

had you done so you would have found this :
"If you need a reminder of your deposit ID please complete our Online Form. Alternatively, you can call us on 0844 4727 000 to request a reminder of your deposit ID or a new repayment ID."

topdaddy_2

i_am_bob wrote: »

Hi everybody

After leaving rented accomodation, I got an email from the DPS saying i need to log in with "the Deposit ID and your unique Repayment ID" "to review this proposal and confirm whether you agree with the distribution of funds".

I don't have any recollection of getting these. Probably my fault, but...

Who was supposed to give me these in the first place? The DPS or my landlord?

Thanks

Whats the proposal? Are you trying to get your deposit back? Ring them and chat to them, quite helpful.

G_M

and to answer your question, your landlord should have sent your the 'Prescribed Information' relating to your deposit within 30 days of you paying it. There is a penalty if he failed to do so.

DPS woul also have sent you the ID I believe.


Deposits (Rules on deposit protection)

Localism Act 2011 (section 184 - updates to deposit scheme rules) Plain English explanation!

Prescribed Information (RLA links to various deposit schemes' documentation)

Re-issuing PI (when renewing a tenancy - Superstrike Vs Rodrigues - legal guidance)

i_am_bob

00ec25 wrote: »

why not search the DPS' own help function for misplaced login ID ?
For example I typed " I have lost my deposit ID" into the ask Emma a question box on here: (link cut because I'm not allowed to post them yet - i_am_bob)

had you done so you would have found this :
"If you need a reminder of your deposit ID please complete our Online Form. Alternatively, you can call us on 0844 4727 000 to request a reminder of your deposit ID or a new repayment ID."

Thanks - in fact the email that triggered my question said that. That wasn't what I was asking about though. I was interested in who should have given me these numbers, not where to go if I'd forgotten them.

I know I can go to them if I've forgotten the IDs, but I don't know whether I have done that! I wondered if instead, they were never sent in the first place, by the letting agent. From G_M's answer, it sounds like that's not the case (edit: or at least, the DPS themselves would have sent it to me also).

benjus

I don't think the deposit ID is part of the Prescribed Information, as this is essentially a detail of how the deposit scheme is managed and probably varies between the different schemes.

DPS would have sent you a confirmation by email if the landlord provided them with your email address when registering the deposit. I don't think that this is a requirement though. They might send it by other means if an email address is not supplied - don't know.

G_M

benjus wrote: »

I don't think the deposit ID is part of the Prescribed Information, as this is essentially a detail of how the deposit scheme is managed and probably varies between the different schemes.

DPS would have sent you a confirmation by email if the landlord provided them with your email address when registering the deposit. I don't think that this is a requirement though. They might send it by other means if an email address is not supplied - don't know.

Yes. Sorry. You're right.

ConfusedofYorkshire

Mine were emailed to me by dps