Cash Isa transfer problem,HELLLP!!!!!!!!!

Legacy_user

hello all you lovely people.
I am in a kinda sticky situation, any help and advise or if you have experienced this before how did this turn out.

I applied to transfer a maturing(6.03.14) fixed rate cash isa from the Post Office/Family investments(bank of Ireland) to my other cash isa in the Halifax on 28th February with the request that it would take place on the 07.03.14(in order to ensure I got no loss of interest).

Last week on the 5.03.14, I received a letter from the Halifax,that they had made contact with the Post Office/Family Investments to transfer the isa on the 7.03.14 had begun and would be transferred in due course.

Today I received in the post, A letter from the Post Office that my matured cash isa had been transfer to the Halifax .
I thought brilliant that was really quick,when the bonus rate for a different (2) isa is finished i could transfer that one as well.

I decided to have a quick check on my finances for going out :beer:
But discovered to my horror that on my isa account the annuallly allowance had dropped (I HAVE NOT MADE ANY PAYMNETS INTO THIS ACCOUNT THIS FINANCIAL YEAR BUT HAVE MADE PAYMENTS INTO THE ACCOUNT THAT I WAS THINKING OF TRANSFERING IN THE NEW YEAR(2) that would push over the cash isa allowance )
I have made contact with the Halifax all this afternoon to try and find out what has happened to the isa transfer and why it has gone down as a payment NOT a isa transfer.

The lovely lady did try to help me in finding out what is happening and what is being done to solve this very issue but has had to relay to the isa accounts member( she was unfortunately a general help desk member) and that a isa team member will be in contact in due course by Tuesday(18th march)

And basically would like to know if I am likely to get canned by HMRC for someone elses mistake
Any advise of what to do or experiences of this happening would be very appreciative.
Thank you

Archi_Bald

Nobody here can sort this for you - you need to pursue it with Halifax. I wouldn't worry too much about any lost interest because they need to compensate you for any loss they caused.

thetastyveg wrote: »

I HAVE NOT MADE ANY PAYMNETS INTO THIS ACCOUNT THIS FINANCIAL YEAR BUT HAVE MADE PAYMENTS INTO THE ACCOUNT THAT I WAS THINKING OF TRANSFERING IN THE NEW YEAR(2) that would push over the cash isa allowance

Not sure I understand what you are trying to say there, but transfers-in do not count towards your annual allowance.

System

hello Archi Bald
thank you for reply.sorry i did not read though before posting and reading though your quote,i agree i should of made a little clearer.

Basically I had (have now two) three ISA's accounts. One ISA(1) a fixed rate ISA that matured Post Office (one that is suppose to of transferred) with a sum of £4000 previous tax year savings (have not payed into with the term now completed/finished),
another with Halifax ISA (2) a variable rate ISA ,which I requested no(1) to be transferred into via Halifax's ISA transfer system,with sum of £3500 previous tax savings (have not payed into this year)
And finally, another ISA (3) with nationwide, which I have payed and saved already £3000 in this financial year(of which I was thinking of transferring at a later date into the combined ISA of (ISA 1 into ISA 2) in hailfax.

with reference to your point after quote.This is what I have understood as well before this has happened and makes me wonder what has gone wrong in between the the banks transfering the Isa (1 into 2).

I hope i have been able to make my situation a little clearer and thank you for your time.