H Samuel Jewellery Insurance

JoshCoopster

Hi,

I am looking for a little help regarding claiming on H Samuell's Jewellery Insurance. I brought a necklace before Christmas and decided to take out the 2 year insurance that they offered me with the purchase.

Since then I have misplaced the receipt and the necklace has broken.

I went into the store and asked about how to make a claim, but was told without the receipt for the insurance I could not claim.

I am thinking that this must surely be wrong?

If I can prove purchase of the item and tell them the day it was brought I would expect them to hold the details of the insurance and therefore allow me to make a claim?

Any advice would be much appreciated!

Josh

InsideInsurance

Did you break it accidentally or is it faulty?

Out of curiosity did they take your personal details for the insurance or not?

Could you not go in again and ask them to do a reprint of the receipt?

JoshCoopster

InsideInsurance wrote: »

Did you break it accidentally or is it faulty?

Out of curiosity did they take your personal details for the insurance or not?

Could you not go in again and ask them to do a reprint of the receipt?

Thanks for the reply. It was broken accidentally and yes they did take down all personal details and then made a copy for themselves.

I asked about getting a copy in store and they said they could not do so without the original.

rs65

Their website says to pop into a store with your certificate and till receipt. Do you have either?

JoshCoopster

rs65 wrote: »

Their website says to pop into a store with your certificate and till receipt. Do you have either?

No, unfortunately I can't seem to find it.

At no point was i told that I would need the receipt to make a claim though.

I would of thought that I could contact the insurer and provide them with my details to get any insurance information I need to make a claim though?

[Deleted User]

How did you pay for it? If it was credit card or debit card you should be able to produce statements showing the payment which can be substituted for a receipt in most cases. They might argue it but if you ended up in Small Claims Court the judge would have none of it and they know that, so don't let them try to wriggle out of it.

Also even without the receipt they should have a record of the insurance policy. You could try calling them and asking them to look it up. If they want to be difficult you could put in a data access request.

PeacefulWaters

Keeping receipts for expensive items would be a good habit to get into.

http://www.hsamuel.co.uk/webstore/static/customerservice/services.do#insurance

Making a Claim
If you need to make a claim simply call into any H.Samuel store with the damaged item (where applicable), your certificate and your original till receipt. H.Samuel staff will be happy to assist you.

Customer Care
Although H.Samuel and the insurer, Assurant General Insurance Limited, set ourselves high standards, if we do not meet your expectations and you are dissatisfied in some way we would like to know. In the first instance, please contact: The Customer Services Manager, H.Samuel, Hunters Road, Hockley, Birmingham, B19 1DS. Telephone: 0845 609 2000* or email: customer.services@hsamuel.co.uk.

*Calls charged at local rate. May be recorded.

If your complaint is regarding the policy or a claim against the policy, then please contact: The Complaints Dept, Assurant General Insurance Limited at 117-119, Whitby Road, Slough, Berkshire, SL1 3DR. Telephone: 0844 871 1248 or email: uk.complaints@assurant.com. On receipt of your complaint the insurer will provide you with full details of the complaints procedure including contact details for the Financial Ombudsman Service who can review your case should you remain dissatisfied.

I think that covers your choices at this stage.

Do you have proof of purchase on a debit/credit card statement?

JoshCoopster

DELETED USER wrote:

How did you pay for it? If it was credit card or debit card you should be able to produce statements showing the payment which can be substituted for a receipt in most cases. They might argue it but if you ended up in Small Claims Court the judge would have none of it and they know that, so don't let them try to wriggle out of it.

Also even without the receipt they should have a record of the insurance policy. You could try calling them and asking them to look it up. If they want to be difficult you could put in a data access request.

PeacefulWaters wrote: »

Keeping receipts for expensive items would be a good habit to get into.

I think that covers your choices at this stage.

Do you have proof of purchase on a debit/credit card statement?

I used my debit card to pay and have found I do have proof on that months bank statement

[Deleted User]

Your bank statement should be enough if you can't find the receipt. See what they say, and let us know.