Faster payment help and transfer limits!

YorkshireBoy

jonnym8083 wrote: »

Can it not be done over phone through telephone banking then?

0800 111 777 will get you an answer from Barclays.


It would appear from their website you can do it online, but I don't bank with Barclays so have no experience of their procedures with PINSentry etc.


I can't find any mention of telephone service for non-Premier customers, but the above number is the 'chase-up' contact point for checking if a CHAPS payment has been actioned and received by the recipient. It's open 24 hours and, I assume, staffed by competent people (no disrespect to front line call centre operatives!).

GingerFurball_2

jonnym8083 wrote: »

Can it not be done over phone through telephone banking then?

I would be amazed if that was the case.

jonnym8083

Thanks for all help

agrinnall

GingerFurball wrote: »

I would be amazed if that was the case.

I'm not sure why you would be amazed. While it's not 100% clear cut whether it can be done for all customers from the link below, it can certainly be done by phone for Premier customers. I would expect most banks to allow CHAPS payments to be initiated through telephone banking.

http://ask.barclays.co.uk/premier/online_banking/chaps

innovate

agrinnall wrote: »

I'm not sure why you would be amazed. While it's not 100% clear cut whether it can be done for all customers from the link below, it can certainly be done by phone for Premier customers. I would expect most banks to allow CHAPS payments to be initiated through telephone banking.

http://ask.barclays.co.uk/premier/online_banking/chaps

Applies to all customers:
http://ask.barclays.co.uk/help/day2day_banking/bacs_and_chaps

GingerFurball_2

agrinnall wrote: »

I'm not sure why you would be amazed. While it's not 100% clear cut whether it can be done for all customers from the link below, it can certainly be done by phone for Premier customers. I would expect most banks to allow CHAPS payments to be initiated through telephone banking.

http://ask.barclays.co.uk/premier/online_banking/chaps

Sending £100k via CHAPS will be a high-risk transaction, I'd be amazed if any Barclays customer would just be able to pick up the phone and initiate a £100k transfer if they'd never dealt with telephone banking before.