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Coventry loses password change

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Comments

  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    GingerFurball wrote: »
    I reckon this is where you're having your issues.

    Coventry state 4 days !!
  • alanq
    alanq Posts: 4,216 Forumite
    1,000 Posts Combo Breaker
    edited 15 March 2014 at 8:51AM
    I thought that you had asked Coventry to close your account in November.
    50Twuncle wrote: »
    Still unable to log in - so I have requested that Coventry closes my account

    If Coventry BS has admitted a problem it should solve it or return your funds. If you are getting no joy with official complaints go to the Ombudsman.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    alanq wrote: »
    I thought that you had asked Coventry to close your account in November.



    If Coventry BS has admitted a problem it should solve it or return your funds. If you are getting no joy with official complaints go to the Ombudsman.

    I decided to give them a second (third ?) chance in November - but have not been able to access my account since then...
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Has anyone else had any problems with Coventry BS - their web form doesn't even elicit an "auto response" any longer......
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    50Twuncle wrote: »
    I am a non speaker and the nearest branch is over 40 miles from me !!

    As a non-speaker do you have the equipment that would allow you to do this?

    Helping with hearing difficulties

    If you have it, you can call our Customer Service Centre using your Typetalk system.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    agrinnall wrote: »
    As a non-speaker do you have the equipment that would allow you to do this?

    Helping with hearing difficulties

    If you have it, you can call our Customer Service Centre using your Typetalk system.



    I do not have a "working" type talk machine !!
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    OK I have heard from the Coventry
    They claim - not to have received my password change paperwork -
    The same thing has happened now, 3 times - last year, I tried to get my password changed twice and (after leaving it over a week) - tried to log on - only to fail
    Could this really be an issue with Royal Mail ?
    I put the letter in the post box, outside my local post office in time for last collection on Wednesday 5th March !!
    Maybe I should have used Track and Trace - but this is of no actual financial value - this is silly
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