Phone call protocol

aileena_2

That makes sense now. Thanks for your help, the bank's wording is confusing.

[Deleted User]

aileena wrote: »

I have been speaking to the bank on the telephone this afternoon

I thought you had asked that the Bank conduct any investigation without use of the telephone? Isn't that the whole point of this thread?

aileena_2

Yes I did, but they texted this afternoon and asked me to phone them so I did as curiosity got the better of me. Another poster had said that they had also had phone contact with RBS. They phoned me back tonight at home tonight too. I'm hoping that it speeds my claim up although I still don't have their decision. Thank you for taking an interest