Phone call protocol

[Deleted User]

aileena wrote: »

Pardon my ignorance but what is OP?

It's you! You are the Originating Poster!

aileena_2

Oh, I see. Its obvious that I'm inexperienced with forums........... never been called an OP before!!

[Deleted User]

aileena wrote: »

never been called an OP before!!

What did you think it meant, "Old Person":D ?

McKneff

There is no such thing as an informal reason or a formal reason.


They will conisider on the reason you gave them initially, you really cant change your mind now and give a different reason.

[Deleted User]

McKneff wrote: »

They will conisider on the reason you gave them initially, you really cant change your mind now and give a different reason.

I think the OP already realises that, McKneff, it was you who initially clouded the issue by asking if she had given an "informal" reason.;)

CurlyTop

I'd supplied RBOS with my mobile number and all contact had been via mail with them till I received a call on my mobile last week from a 'private number'. I answered it (happened to be in work at the time and it was RBOS), they asked if I was ok to talk which I was.

They informed that one of their case workers was looking into my PPI claim (submitted using the financial form here). I was asked the same, why did I think I was mis sold the PPI, did I make the application in person or over the phone, what do I remember about what documents I have to sign. Call went on for half hour. Really friendly chappy, recapping everything I'd said. Only thing I couldn't remember was where I had worked at the time period they were questioning. They gave me a freephone number, which I rang back that afternoon when I got home. That was 4 March.

Today, I've just received 2 letters in the post covering my claims (I only thought I had two, they unearthed four). They have offered me in total £9777.46 One happy buinny here.:j

aileena_2

Thanks for all your replies - most helpful and very encouraging to hear other people's stories. Thanks Curly Top, Ineptitude and McKneff!! :T

aileena_2

I have been speaking to the bank on the telephone this afternoon and they asked me a question which I totally don't understand - can anyone on this forum help me? They asked me "if capable when not being able to actively carry out normal duties would you have been needed for the business to run normally"? What on earth does "if capable when not being able" mean......................

(this in in relation to my claim for mis-selling PPI on my business overdraft)

CurlyTop

Oooh that sounds a bit odd doesn't it. I personally translate that to mean something around the lines (I'm making up a scenario) 'if you broke your leg, you may not be able to physically get into work but would you have been needed for the business to continue to operate' .... were you the main decision maker.

Silly question but did you ask them what they meant. I know in my lengthy chat, they repeated questions a couple of times and in the end I asked was there something else they were trying to get to as I had replied and answered.

Not sure I've helped you but best of luck.

aileena_2

Ahh, thanks - that makes sense now! I understand now, cheers Curly Top