Chargeback for counterfeit shoes

Aquamania

thumperstu wrote: »

Looking for some advice, i bought a pair of trainers from Salomon shoes uk, website advertised as their 'uk outlet' shop for clearance items. Made the purchase and waited for delivery, around 3 weeks later i emailed to question delivery date. they responded and said they were on the way but the reply was obviously from a chinese supplier, anyway goods arrived but were on quick inspection faulty so i contacted the supplier. They offered to send a new pair and could i provide further photos of the faults, it was only then did i take closer look and discover they were obvious counterfeit goods. Nipped out to local Go Outdoors to check out a pair of originals to confirm, and so contacted seller again asking for a refund not replacement as i dont want counterfeit shoes. They will issue refund if i return the goods but its illegal in uk to ship counterfeit goods yet they are happy to send a second pair free of charge? Ive contacted Salomon and passed on the website details for them to take action and contacted my bank, Natwest, regards charge back but i have to get goods confirmed as counterfeit first from manufacturer or registered supplier then write to them with invoice and email copies etc. Is there anyway i could get the supplier to just give me a refund without all this hassle for a pair £45 shoes???:mad:

If there were any easy, no hassle method of customers getting a full refund without returning them by alleging the goods received to be counterfeit, that would soon see the demise of all mail order, internet selling, etc.

Report the matter to Trading Standards if you'd rather complain about the sale of suspected counterfeit goods.

agrinnall

OP, you need to confirm exactly which website you bought the shoes from. This is the official Salomon website http://www.salomon.com/uk/, but I would be astonished if they had sold you counterfeit shoes, so I suspect you've actually used another site, which may or may not be a UK one (having UK in the name is no guarantee of that).

zerog

Heng_Leng wrote: »

If they are counterfeit then offer to return them (at their cost) with refund or advise them that you will contact your card issuer as fakes can be charged back on Visa, MasterCard and Amex cards.

SevenOfNine wrote: »

Make sure you get proof of posting if you decide to send them back. Or could always say it's illegal to post fakes and give them a deadline for collection

It is illegal to post fakes

Proof of posting is useless as it only allows you to claim from Royal Mail if the goods are lost.

As the goods are fake, RM is not obliged to pay any compensation

You must use a tracking service for returns unless you accept the risk of loss by RM (other couriers may have different rules for compensation)

thumperstu

Thanks for the replies..
i bought them from www.salomonshoesuk.co.uk who according to website are the uk outlet store for salomon and only realised when i questiond the delay on postage did i discover they were from china.. When they arrived the shoes were faulty, they have accepted this based on photos i sent and have offered a replacement pair but i also noticed they are counterfeit and so do not want replacement but a refund. I have since bought some genuine shoes and the difference is paramount.
I have contact Salomon and in formed them who thanked me for info on the fake setup and passed it to legal department. ive contacted Natwest who are happy to start charge back process once i supply them with relavant info. im still in contact with supplier who are still happy to send replacment pair but have now offered a part refund.. im still holding out for full refund...

shortcrust

Having been caught out by a scam site a few years ago, it's immediately obvious that it's not the website of UK company. There a loads of these Chinese fake sites. Signs to look for are:

Generally shoddy site design.
No phone number or address in the contact us section.
Odd prices (e.g. £55.18, £44.64).
Very poor English in parts.
No use of UK sizes.
Colour combinations not available from official suppliers.
Prominent mention of bank and western union transfers.

You won't get a full refund from the supplier. It's NOT a UK website. They're in China and they know there's no way you can touch them.

Yorkie89NWB

Rule of thumb, if a site you're going to purchase something has bad grammar all over it with lots of spelling mistakes and a shoddy site design, go somewhere else.

JKSandy

http://www.which.co.uk/consumer-rights/action/how-to-report-fake-or-counterfeit-products

Couple of links and points on this to read over.

RetiredInThailand

shortcrust wrote: »

You won't get a full refund from the supplier. It's NOT a UK website. They're in China and they know there's no way you can touch them.

Maybe, maybe not. From the whois entry:
"Domain name: salomonshoesuk.co.uk Registrant: Clare Waller Registrant's address: 81 St. John's Road Faversham Kent California Kent ME13 8EN
United Kingdom Relevant dates: Registered on: 20-Nov-2013"

Though of course the above information may be false or inaccurate.

As you mention, the website is pretty clearly a cheap shopping cart template knock-off, and badly done to boot.
Have a look at the "contact" page which includes these gems:

"inflytelserika designern
Contact Us Sample Text ... This section of text is from the Define Pages Editor located under Tools in the Admin.To remove this section of the text, delete it from the Define Pages Editor. This file is located in /languages/english/html_includes/classic/NOTE: Always backup the files in /languages/english/html_includes/your_template"

The online payment service (sslcreditpay.com) used is based in China and apparently was set up at around the same time as the other website. The payment site does not contain proper contact details and I suspect that it may be a scam also.

I would be inclined to pass all the above info on to the real Salomon shoes, and also the UK police and Nominet and Visa. Between them they should manage to get something done.