Chargeback for counterfeit shoes

thumperstu

Looking for some advice, i bought a pair of trainers from Salomon shoes uk, website advertised as their 'uk outlet' shop for clearance items. Made the purchase and waited for delivery, around 3 weeks later i emailed to question delivery date. they responded and said they were on the way but the reply was obviously from a chinese supplier, anyway goods arrived but were on quick inspection faulty so i contacted the supplier. They offered to send a new pair and could i provide further photos of the faults, it was only then did i take closer look and discover they were obvious counterfeit goods. Nipped out to local Go Outdoors to check out a pair of originals to confirm, and so contacted seller again asking for a refund not replacement as i dont want counterfeit shoes. They will issue refund if i return the goods but its illegal in uk to ship counterfeit goods yet they are happy to send a second pair free of charge? Ive contacted Salomon and passed on the website details for them to take action and contacted my bank, Natwest, regards charge back but i have to get goods confirmed as counterfeit first from manufacturer or registered supplier then write to them with invoice and email copies etc. Is there anyway i could get the supplier to just give me a refund without all this hassle for a pair £45 shoes???:mad:

InsideInsurance

Why not just post them back and get the refund as promised by the retailer as they're faulty? Seems a lot less hassle. On the slim chance its questioned about posting counterfeits claim you dont know you were just returning them as theyre faulty

thumperstu

to return the goods, in the small print, i have to cover postage and pay 20% restocking fee....

dr_adidas01

thumperstu wrote: »

to return the goods, in the small print, i have to cover postage and pay 20% restocking fee....

That can be the case with most retailers when sending an item back to them!!

They have the legal right to charge a percentage of the purchase price to take an item back, many don't but they could if they wanted to!!

le_loup

thumperstu wrote: »

to return the goods, in the small print, i have to cover postage and pay 20% restocking fee....

Not if they're faulty. Read about distance selling.

SevenOfNine

Make sure you get proof of posting if you decide to send them back. Or could always say it's illegal to post fakes and give them a deadline for collection (obtaining collection signature) & refund or you will start the chargeback process (10 working days perhaps).

While waiting I'd ask Salomon to a) confirm that this company is NOT their UK outlet and b) email photo's and ask for confirmation that they ARE fakes.

Then I'd go the chargeback route via NatWest.

I've done 'chargeback' twice and found it fast and simple. Though I quite like compiling 'evidence' for things like this.

InsideInsurance

Legal rights etc all depends on where the seller is based, by the sounds of it then it may be China

That said, you dont restock faulty goods

dr_adidas01

le_loup wrote: »

Not if they're faulty. Read about distance selling.

Distance selling only applies to items bought in the EU, as the item has been bought from china then this rule doesn't apply!

dr_adidas01

InsideInsurance wrote: »

Legal rights etc all depends on where the seller is based, by the sounds of it then it may be China

That said, you dont restock faulty goods

Its probably to recover the fees they will be charged for issuing a refund, rather than a restocking fee.

le_loup

No, they were bought from a UK website.

System

Under DSR, they don't!!

dr_adidas01 wrote: »

They have the legal right to charge a percentage of the purchase price to take an item back, many don't but they could if they wanted to!!

If they are counterfeit then offer to return them (at their cost) with refund or advise them that you will contact your card issuer as fakes can be charged back on Visa, MasterCard and Amex cards.