Easyjet - the only flight not to land 8 Mar 14

go-gags

I would be grateful for any advice on this as it doesn't seem to fit neatly into anything I've read although it does seem to meet Note 10 of the NEB guidelines...

Our flight from Reykjavik on Sat 8 Mar 14 was scheduled to leave at 16.15. This was dependent upon the arrival of the Manchester flight at 15.35.

This plane arrived at the airport but we were told that it was unable to land due to bad weather so it eventually returned to Manchester, changed crew and flew back and we boarded at just before midnight after a nearly eight hour delay.

Our main complaint is that ALL the other aircraft scheduled just before and just after our flight managed to land with no problems.

This is the reply I received from easyJet which answered none of the questions I had asked...

I sincerely apologise for the delayed response and would like to confirm that the delay was due to heavy snow in Keflavik with visibility and runway braking for the aircraft to land, the replacement crew called in to Manchester and re-scheduled the flight 1805 to depart again and this caused a delay to your flight also. this situation was some thing out of easyJet's control and i'm sorry sorry we are for the diversion of your flight. Regrettably this was caused by poor weather conditions affecting the schedule of the aircraft planned to operate your flight.

I do recognise the inconvenience that this will have caused you and would like to assure you that we strive hard to make travel easy and provide the best possible service for all our passengers. I sincerely hope that this unfortunate experience will not deter you from flying with us in the future.

The bad sentence construction and grammar is entirely their own!!

I have replied to ask for someone more senior (and with better English!) to deal with this - is there anything else I should be doing? I would be grateful for any help!

David_e

go-gags wrote: »

I would be grateful for any advice on this as it doesn't seem to fit neatly into anything I've read although it does seem to meet Note 10 of the NEB guidelines...

I would be grateful for any help!

You need to read the FAQs and post on the EJ thread.

I think your circumstances are covered if you search and read the forum.

go-gags

Thank you for your help - new here and a bit lost!

richardw

Please post in the easyJet thread.