Issues with Xperia T and T-Mobile

bell123321

Was just after some advice for the OH. Here is the issues:

Took contract out December 2012 and got an Xperia T with T-Mobile.

September 2013 the speaker on the phone started to go (People could not hear me properly on the phone)

Early November 2013 - Screen died, phone appeared to be on as if you did a soft reset as it vibrated but nothing would appear on the screen sent into EE shop who sent it off to repair. Two weeks later get it back.

December 2013 - Screen dies again send it off to EE, two weeks later get it back.

January 2014 - Screen dies again send it off to EE, one week later get it back.

11th March 2014 - Phone stops accepting signal, 2g and 3g. Sim card working in another phone, call T-Mobile who agree it is the phone that is faulty and say they will send me a new phone the following morning.

12th March 2014 - New phone arrives (Angry carrier as I have not factory re-set current phone but I was not told to do this by T-Mobile), obtain new phone.

10 hours later new phone gives me black screen and will not switch on (But vibrates when doing a soft re-set)

Spend 3 hours on the phone to T-Mobile and have to wait till 5pm tonight for them to call back.

What I want to know is can OH ask for a different model his sick of the Xperia T he doesn't want an upgrade and is even happy with a model under the Xperia T. Having a google Xperia T seem to have known issues with the screen. If he is allowed a older model can he have his line rental reduced as he pays a decent amount. Also would we be entitled to write to T-Mobile for a refund of about a months worth of contract due to it being in re-pair so many times and him not being able to use his phone/data etc?

Thanks for any help.

grumbler

bell123321 wrote: »

What I want to know is can OH ask for a different model

You can ask, but the supplier doesn't have any obligations to comply with this request. Their legal duty is to repair or replace with the same or similar (their choice).
The same applies to the line rental.

Also would we be entitled to write to T-Mobile for a refund of about a months worth of contract due to it being in re-pair so many times and him not being able to use his phone/data etc?

Again, you can ask and are likely to get some refund, but it's not their obligation as the airtime can be used with any handset. You can try referring to the Supply of the Goods and Services Act (google for it), but all networks vigorously deny that it is applicable to mobile phone contracts.

bell123321

Thanks for the reply thought I would update.

OH managed to get a brand new upgrade phone (Without upgrading his contract and still only has the same amount of months remaining).

For once he managed to speak to someone who was very useful. They agreed it was a joke that a new handset to replace his previous broken handset was also broken, and agreed they had wasted a lot of his time, and that they agreed they had broken the contract by not supplying a phone that works and not being able to fix it. It appears the Xperia T have known issues. New phone came this morning. OH now after 6 months has faith in their customer service and is pleased.

Thank you for your input.