faulty dyson bought from comet do dyson have to replace it?

madbunny

May I jump in here and ask how long Section 75 applies for?


I'm sure I read on the forum last week something about 6 years consumer rights for goods? Sorry can't remember the details, will carry on looking in a minute.


Still thinking of the gas fire in my mum's house I've discussed in a thread, very similar to this dyson in that it never worked properly, had parts replaced.


And out of curiosity am wondering what the advice would have been if the dyson owner hadn't paid by credit card?


Really don't know how my mum had paid for the fire, will have to try to find out. Is it called a freedom of information request when you ask companies for info? Probably can't do that with banks etc


sorry if this ramble doesn't make sense!

shaun_from_Africa

madbunny wrote: »

May I jump in here and ask how long Section 75 applies for?

Your rights under S75 apply against the credit supplier are for the same amount as time as your rights against any retailer, so yes, in the case of faulty goods and a SOGA claim, this is up to 6 years.

The important bit to remember is that it is "up to" 6 years and doesn't mean that all goods must last this length of time.
There is no definitive statement of how long any particular item must last as this can vary greatly depending on the type of item, its price, what and how it was used etc.

If you know roughly when the fire was purchased then your mother may well be able to obtain copies of credit card statements for that period to see if it was paid for this way.

How long has she had the fire? and does she have the relevant paperwork to show that it was installed by a Corgi or gas-safe approved person and that all of the required servicing has been carried out?

wealdroam

madbunny wrote: »

May I jump in here and ask how long Section 75 applies for?


I'm sure I read on the forum last week something about 6 years consumer rights for goods? Sorry can't remember the details, will carry on looking in a minute.


Still thinking of the gas fire in my mum's house I've discussed in a thread, very similar to this dyson in that it never worked properly, had parts replaced.


And out of curiosity am wondering what the advice would have been if the dyson owner hadn't paid by credit card?


Really don't know how my mum had paid for the fire, will have to try to find out. Is it called a freedom of information request when you ask companies for info? Probably can't do that with banks etc


sorry if this ramble doesn't make sense!

There is no limit to Section 75.
All Section 75 does is make the credit supplier equally responsible for the contract along with the seller.
Read that article I linked to earlier for more detail.

The 'six years' you read about comes from the Sale of Goods Act (actually it's from the Limitations Act).
Read MSE's Consumer Rights guide for more detail.

If the OP hadn't used credit, then the advice would be to follow up on the manufacturer's guarantee, and if that failed either pay for a repair or throw the thing away.

madbunny

shaun_from_Africa wrote: »

Your rights under S75 apply against the credit supplier are for the same amount as time as your rights against any retailer, so yes, in the case of faulty goods and a SOGA claim, this is up to 6 years.

The important bit to remember is that it is "up to" 6 years and doesn't mean that all goods must last this length of time.
There is no definitive statement of how long any particular item must last as this can vary greatly depending on the type of item, its price, what and how it was used etc.

If you know roughly when the fire was purchased then your mother may well be able to obtain copies of credit card statements for that period to see if it was paid for this way.

How long has she had the fire? and does she have the relevant paperwork to show that it was installed by a Corgi or gas-safe approved person and that all of the required servicing has been carried out?

Hi, thanks for your reply (and the next poster).


I still deal with the company who installed it (and who it was bought from) and have emails from around the time (2011) that they replaced 3 parts and said that they were all the parts that could be looked at/fixed but it still didn't work, would cut out. The engineer was at the house looking at the boiler and said he remembered the fire and his opinion was that it should have gone back to the manufacturer at the time. Mum had obviously tried to push for it to be fixed but then gave up I guess when the company (office workers) didn't really respond anymore to her emails. Of course I wish Mum had taken it further but she was in the middle of chemo so guess she didn't have the energy and I wasn't really aware of all this at the time. I think I did say she should press but if she didn't feel like it she wouldn't have and wouldn't let me, she was very independent, we had bigger things to deal with. I have now inherited the house and probably would have just put it down to experience until the engineer said that.


I haven't found any paperwork for it just the few emails. As I said, that was in 2011, it couldn't have been put in much before that.


This comes at a time when the boiler stopped working and that same engineer says it is due to bad wiring - it wasn't them who put the boiler in, I do have the paperwork for that but then don't know if the wiring was done at the time it was put in or goes back further but then of course they should have known and said it was wrong.


AND yesterday found there may be a problem with the roof and that was fixed under the insurance only a few years ago!


I only ever want what is right, don't want to be cheated if these people should be responsible for all these issues. I don't want something if I'm not entitled.


Sorry long post!