Sky - O2 changeover - help!

KTPOO

I received a bill today, from Sky, I never receive anything from Sky, other half does the TV stuff, gets sent to work.

Apparently O2 has sold out to Sky, no one told me, the cost is marginally less, but they are charging me for not having Sky Talk and Sky TV. That's right, charging me for not having one of their services - surely that is illegal? We do have TV, but they probably haven't connected the two as different addresses.

I spoke to Sky as I wasn't a happy bunny at the increase and the fact they have billed me two months, to be told nothing I can do, as I am in contract until 24.2.15. Although I am not sure how I can be in a contract with a company I didn't know about.

It would appear they have a completely odd email address that I have never seen before (probably an O2 one I never knew about) and they sent a letter, I have never received anything addressed to me from Sky before, hence my surprise today.

The direct debit has been transferred and to add insult to injury it took two phone calls, an hour and a half of hanging on, one refusal to talk to me, because I didn't have my DD account number, I had the billing info and the bill and Sky account number,but that wasn't enough!

Can this bill be valid? Anyone know if I can just cancel? They say not., none experienced nothing like this before?

Apparently my complaint has been escalated to the customer resource team who are ringing on Friday, but I would like. To be prepared for that call.

Thanks in advance.

jem16

KTPOO wrote: »

Apparently O2 has sold out to Sky, no one told me,

It's been big news and talked about widely on here for a year.

https://forums.moneysavingexpert.com/discussion/4473025

the cost is marginally less, but they are charging me for not having Sky Talk and Sky TV. That's right, charging me for not having one of their services - surely that is illegal?

It's the total cost that counts. They are giving you free BB for a year and then adding on the supplements for not having other Sky services. However you will find that the total cost, even including these supplements, is a little less than you were paying O2.

What price did you pay O2 and what are Sky charging?

As to the supplements, yes it's perfectly legal. O2 did the same as they gave you a discount of £5pm if you had an O2 mobile. So their initial charge was higher and then they gave you a discount. Sky's charge is lower and then they add on for services you don't have. Same difference.

We do have TV, but they probably haven't connected the two as different addresses.

Well how would you expect them to tie it up together?

I spoke to Sky as I wasn't a happy bunny at the increase and the fact they have billed me two months, to be told nothing I can do, as I am in contract until 24.2.15. Although I am not sure how I can be in a contract with a company I didn't know about.

Anyone who was migrated to Sky is free to leave with 30 days notice unless you agreed to one of their offers which came with a 12 months contract. That doesn't seem to apply to you so you should be free to leave within 30 days.

It would appear they have a completely odd email address that I have never seen before (probably an O2 one I never knew about) and they sent a letter, I have never received anything addressed to me from Sky before, hence my surprise today.

Emails were sent to the registered email address with your O2 account. It's not really Sky's fault that you didn't check your O2 email or provided O2 with an email address that you did check.

Most people also seemed to have received a letter from Sky too.

Can this bill be valid?

Yes of course it's valid.

Anyone know if I can just cancel? They say not., none experienced nothing like this before?

Read above for the answer.

macman

If you didn't negotiate a better deal with Sky in return for a new minimum term contract (which is what 90% of former O2 customers on here have done), then you should be free to leave at 30 days notice. But if you are still paying less, why would you want to?