Mis-Sold Mobile Phone Contract

Claire1986

Hi Steven


Thanks for your post! Need as much advice as I can.


The reason I didn't wait is because we work a seasonal job, we work 7 days a week with no time of as we have 4 months off over the winter. So the type of work I do, I'm not available to just pop to a shop to sort my phone out as much as I wanted to do that.


The sales guy was so worried about getting his commission on my sale that he kind of talked the talked with me into taking the contract out. Maybe people see it as my own fault but however don't.


Hopefully I will get it sorted out either way but I appreciate your post! Hope you have a good day.:j

Claire1986

Hi Lee


As requested my partner Neil has sent you an e-mail,


The reference he has been sent it #6359551.


He put the reference as WRT135-MSE.


Thanks again for your help.

Vodafone

Hi Claire1986,

Thanks for your time yesterday.

I've got Neil's email and will get back to him as soon as I can.

Kind regards,

Lee

Web Relations

Vodafone UK

Claire1986

Thanks for getting back to Neil today Lee.




Much appreciated by us both.


Hope to speak to you soon

Vodafone

You're welcome Claire1986.

As soon as I have more news I'll get back to you both.

Kind regards,

Lee

Web Relations

Vodafone UK

Claire1986

Quick Update!


After more calls to and throw to Vodafone and Phones 4 U , I managed to get somewhere. As the contract was taken out with Phones 4 u it is their responsibility to resolve our issues.


Phones 4 U sent two dis-connections to Vodafone for our phones last week and was told 5 working days to hear something back from them. In the meantime I contacted Ofcom and Citizens Advice Consumer Helpline to get some information on my rights. I discussed my problem and was given some advice which I have done.


So today, both our phones have been dis-connected as requested by Phone 4 U. Just waiting now for everything to be confirmed by both people so will update when its all finished.


Thanks for all your comments and a massive thanks to Lee from Vodafone web relations!! :j

robbies_gal

please make sure your disconnected with no charge anyone can have theyre phone e=contract ended if asked but ar usually charged the remainder of the contract

Vodafone

Hi Claire1986,

Thanks for updating the thread.

As promised, I'll follow up on things again today and get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Claire1986

Yea I have doubled checked with both Vodafone and Phones 4 U and have dis-connected both phones free of charge!!


Thanks Lee.

Vodafone

You're welcome Claire1986.

I'm glad I've been able to help you with this.

Kind regards,

Lee

Social Media Comms

Vodafone UK