help! ocado have done a runner with my dosh!

friendbear

Please help! I used ocado happily for months to buy all my shopping and that of my elderly rellys on my card as they dont have bank cards or internet. I pointed out errors on their app offered to help for months as they work on a credit basis, only taking monies for orders after delivery, and threatening charges and debt collectors if your card is declined. One of their errors was to take multiples of the same payment, which last Christmas my bank thought was fraud so froze my card. App users have no way of knowing if a payment has failed, only pc users, theres no call text or email. First I knew about it was cancellations with no notification of all my orders (after id spent cash to be at the property im renovating!). No apologies, and a bunch of threats started. I was accused of lying by staff and so asked for their bacs details to pay immediately. I was absolutely assured the £40 they owed me would be refunded (for goods not received/as advertised) and all my families accounts would be reactivated as the entire family at both ends of the UK have had their accounts closed! Well, within one hour of paying, all addresses were blacklisted, never to be delivered to again, they slammed the phone down 4 times in one day, refused to pay me back refused to reopen any account and all because I mentioned that to use equifax, deliver on credit, allow ppl "time" to pay, threaten charges and collectors they need a consumer credit license! I checked on the public register they dont have one, the oft states clearly they need one. Ive tried all emails but cant get an answer, my money back or deliveries, let alone an apology! in 2009 they left my late relative housebound/disabled with no food or money at Christmas after they delivered 15 hrs late, to the wrong address and left the lot in a 5 ft snowdrift! they refused to replace goods or refund her until visa got involved, totally disgraceful towards the elderly and disabled pls help!

~Beanie~

Your post makes no sense whatsoever I'm afraid.

- What money do you need back? Are you saying that they charged for some shopping more than once?

- Why are you paying them by BACS if you say that they owe you money?

- Why have they blacklisted your family, in fact how do they even know who your family are?

- If you had such a bad experience with them in 2009 then why are you even using Ocado?

bod1467

All I can see is a wall of text.

Money-Saving-King

It doesn't make sense at all. Why on earth did the op want their BACS details if they owed the op money?

friendbear

and they say go easy on a newbie! my bank blocked a payment (after delivery) because of a glitch with ocados system, they thought it was fraud. OCADO did not inform me the payment failed. I only found out after a month when all my new orders were cancelled. they constantly had my card frozen trying to take 3 times what they should have. so I offered to pay via bacs. they owed me £40 from a previous order, assuring me it would be refunded when my payment went through. They slammed up a wall of silence as soon as I mentioned them not having the correct license (confirmed by the oft) they knew who my family were because I used my card to pay for their orders as they have no bank account (83 yrs old) or internet. its my first post give me a break like it says on the side! oh and fyi, it was my late relly in 2009 not me. very few companies deliver here, its too remote.

cookie365

Neither of your posts make any sense whatsoever.

Start again, and this time explain clearly and concisely what has happened, and miss out all the irrelevant stuff about restoring houses and suchlike.

agrinnall

And use paragraphs, walls of text such as you have posted are unreadable.

tomtontom

From what I can work out:

Customer owes Ocado for one order.
Ocado owes customer for another order.
Customer is making empty threats to Ocado about them not having a credit license.

OP, if this is correct you sound like a nightmare customer. Work out how much they owe you/ you owe them and arrange that the balance be settled one way or the other. Stop talking about legal issues that I'm pretty certain you know nothing about.

Poppie68

I can't see Ocado overlooking something as basic as a Consumer Credit License..wasn't it started by Goldman Sachs bankers?

DCFC79

Or just bullet point it.

tomtontom

3.3!Authority for payment will be requested from your card issuer at the time of your order. This is done by 'reserving' £1 against the card you have used for payment. That £1 is not spent by you until we 'debit' your card with the full price of your order, and the latter happens after we have delivered your shopping to you. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

No credit license needed