Cancelling Orange Contract Due to Job Abroad

hullcityfan_2

Ok I have a dilemma with my Orange contract...

I am currently paying about £40 per month on an Orange student additions contract.

I have about a year left on my existing contract and have been offered a placement in France which I cannot turn down. I called Orange today to see if there there was a way to cancel my contract or see if there was a way around it.

They are expecting me to either buy out the existing line rental on the contract for some ridiculous fee!! Or alternatively freeze the connection for up to 6 months but this still means 6 months of paying £40 (ie a wasted £240!!)

I got quite irate explaining I have been a valued customer for over 5 years but she could only give me some bull about it being company policy. Quite frankly i am sick of Orange.

Can anybody please please please enlighten me as to a way around this??

HCF

steve_r123

It's a contract, so I doubt there is an easy way out of it.....

I would think it may be a case of damage limitation, so try and reduce it to the cheapest plan possible.

hullcityfan_2

Yeah thats what I was thinking - probably go down to the £25 per month option.

Its just frustrating because it is unforseen consequences. Grr.....

savagevixen

I emailed them, with a very appealing polite email. I heard nothing for ages. After about 5 weeks a lady called me up, she offered to reduce my package to the £14.99 per month until the contract ran out.
I accepted.

Woby_Tide

even if they freeze your contract it will still have 12 months left, thats the point of freezing. The cheapest tarrif is waht £20 so either way it's c.£240, or you freeze for 6 months, then pay 6 months of £20 then you can continue the contract for the final 6 months when you return here.

It's a contract, we agree to the T&C's, and when we sign up for 2 years, we stare longingly at our shiny new phone that somehow is free and think "It's too good to be true" and it is.

diamonds

i got a Orange thing through the post saying all incoming europe calls were free, maybe try get it down to 14.99 like savage ?


Talk Europe its callled and it payg anyway

Woby_Tide

I think savage is reffering to an old contract but IIRC £20 is the lowest contracts Orange have on offer for retail currently, unless their Customer Relations can still access tarrifs no longer issued in general

pigeonpie

have you got a copy of the contract to read? When I lived in France, a way out of their mobile or other contracts was if you had to leave the country and could prove that. This may be just french law or it may be EU law??
sorry, just a thought. Not exactly sure how you would check. Plus presume despite their name and website etc looking the same, orange uk is a different company to orange france?

GTG

Sorry folks but ignore this post unless you are the member diamonds.

Diamonds I tried to send you a PM but your inbox is full!

Excuse me, carry on as normal :-)

hullcityfan_2

Ye thanks guys some good points there. I will contact and let you know what happens!!

C_Ronaldo

Could you not give the phone to a very good friend to use at the the end of each month you get charged for the bill so your friend does a standing order for X amount into your bank account