Refused a refund

pattipet

Hi Guys im very new to this so please bear with me lol.
I purchased a wig online at ewig.co.uk, I paid for it by debit card but when it arrived I wasn't happy with it, it didn't look like what it did on the net and it was too tight. When I emailed them for a refund they told me I needed a better excuse than " it was too tight" and told me I cannot have a refund as it had been custom made for me but I didn't even put in a size that I wanted, they just sent me a size average. I don't believe it was custom made as it only cost £46 with delivery and they are a lot dearer than that. Can anybody tell me where I stand please.

Many Thanks

Patti

dacouch

How long ago did it arrive

Dazedandconfused

They website under exchanges says they don't exchange if there is an issue with size or colour but do if the wig is faulty. However if they are based in the uk the transaction should be subject to the distance selling regs so you should have right to cancel up to 7 days after receiving your goods however I believe you would have to pay postage costs.

pattipet

I received it on Friday 7th march 14.

Valli

Then you need to inform them, in writing I believe, that you wish to cancel under the Distace Selling Regulations. They should have informed you of your right to cancel and how to do so.

In the first instance e mail and inform them you are exercising your right to cancel the order under the distance selling Regulations.

http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

read this link for more information.

pattipet

It dosent actually say on their website where they are based. There is a contact us now form but its by email. Any ideas how I can find out?

Valli

erm, sorry, other posters are more knowledgable about the DSRs than me; but in the meantime DO cancel as I have outlined.

Hopefully one will be along soon x

Valli

wow

just googled them and looked at their T&Cs for returns.

I very much doubt, given the grammar and spelling the website is UK based at all....

How did you pay exactly and how much?

Dazedandconfused

Did you not sign up to any terms and conditions when you subscribed? Nothing with company contact details on it?

I just saw something that suggested it is based in China

http://www.simplywigs.co.uk/catalogue/ladies-wigs/overseas-companies-sending-incorrect-products/article.html

wealdroam

OP, was the website address http://www.ewigstyle.co.uk?

If so, they are China based.

That website is registered to:
qiang feng
Shanghai ChangDeLu body no. 257
shanghai
shanghai
200000
China

I know nothing about addresses in China, but that address looks fake as well.

zaax

In China, not a chance and you can't even do a change back as the price is too low.

Chalk it down to experence you have learnt - don't by from a non eu country