Extraordinary Circumstances?????? Can I still claim?

Mke_3

Our family, 2 parents and 3 teenagers - 18, 16 & 15 flew to St Lucia in 2008. We were delayed 24 hours by Virgin Atlantic. It was a late December flight and the reason we are being given are that: 'there was an accident on the ground involving the company's high lift. One of the aircraft doors was damaged and so a full investigation was required along with lengthy repairs before the aircraft could safely depart. As such we ha little choice but to delay your flight over night' Can I still claim??

111KAB

Mke wrote: »

Our family, 2 parents and 3 teenagers - 18, 16 & 15 flew to St Lucia in 2008. We were delayed 24 hours by Virgin Atlantic. It was a late December flight and the reason we are being given are that: 'there was an accident on the ground involving the company's high lift. One of the aircraft doors was damaged and so a full investigation was required along with lengthy repairs before the aircraft could safely depart. As such we ha little choice but to delay your flight over night' Can I still claim??

Yes you can but you need to be quick about it plus you should have posted on the Virgin thread after reading the FAQ's on page one.

Mke_3

Very new to this site - so confused - sorry. Where can I grind the virgin thread and why do I need to be quick?

richardw

Flights over 6 years are impossible to claim for.

Mke_3

If I were to try now is there a template letter?

Vauban

Mke wrote: »

If I were to try now is there a template letter?

When were you delayed?

111KAB

Mke wrote: »

Very new to this site - so confused - sorry. Where can I grind the virgin thread and why do I need to be quick?

Check here https://forums.moneysavingexpert.com/discussion/4896699


But please read FAQ's before asking about template letters/6 years etc.

Mke_3

Vauban. - as above Dec 2008 supposedly caused by cleaning high lift vehicle damaging aircraft door

richardw

Mke wrote: »

..... supposedly caused by cleaning high lift vehicle damaging aircraft door

Read up on "principal agent relationship".

Mke_3

Does that only hold true when a travel agent acts as a 'middleman' - we booked direct

richardw

Nothing to do with travel agents, Google is your friend as well.

Please post in the Virgin thread.