Very.co.uk agreed refund then changed mind

Kayalana99

Regardless of this debate - Very now have the item and customer doesn't.

Have you requested it back to sell for parts? Or at least so they don't have it since they made you post it only to change their mind....

I agree Very don't have to refund/repair...but it's a bit bad of them to tell a customer they will then change their mind after it's been posted.

Money-Saving-King

tinkerbell28 wrote: »

Not sure if serious.

I know. It basically means the poster if they drop it again and it does break they will try and take it for a refund and quoting laws at the retailer in a very miss guided way! :wall:

Enfieldian

zaax wrote: »

Goods not of merchantable quality.
Mobile devices are handheld and therefore it should survive being dropping. I’ve dropped my nexus tablet a number of times including twice on to a concrete floor and it still works.

What does "merchantable quality" have to do with "user error" or, in this case... "Clumsiness"?

marliepanda

zaax wrote: »

Goods not of merchantable quality.
Mobile devices are handheld and therefore it should survive being dropping. I’ve dropped my nexus tablet a number of times including twice on to a concrete floor and it still works.

100% correct.

TV's that are intended to be wall mounted should survive falling off the wall if someone cannot install it correctly. Right?