Very.co.uk agreed refund then changed mind

Money-Saving-King

Poppie68 wrote: »

QUOTE: Am curious though as to what difference it would make as to who actually dropped it?




Surely your are not serious with that ridiculous question.....?

I am quite amazed the op thinks the SOGA might cover for accidental damage!

Poppie68

Money-Saving-King wrote: »

I am quite amazed the op thinks the SOGA might cover for accidental damage!

She was relying on her sneaky tatics working and now stamping her feet in frustration because VERY are not rolling over.

pleasedelete

I just dropped a mug on my kitchen floor and broke it- can I insist that Ikea replace it.


Edit : the mug was broken - can I insist that Ikea replace it?

CKhalvashi

Money-Saving-King wrote: »

I am quite amazed the op thinks the SOGA might cover for accidental damage!

They could be liable to, but only if that was part of the contract.

I don't think it would be, without additional cover being taken out.

Case closed.

CK

visidigi

Very dont have to give you a refund.

If they wanted to repair the bad customer services though they also shouldn't charge you for the return - which you say they have...

InsideInsurance

fairycupcake wrote: »

I wasn't aware these companies were not regulated and am now quite pleased that I am such a good customer of Very that I do not owe them a penny!!

There are individual pieces of legislation they must comply with, H&S, SOGA, DDA, CCA, DSR etc but there is no over arching regulator like there is for banking, insurance, energy etc

zaax

Goods not of merchantable quality.
Mobile devices are handheld and therefore it should survive being dropping. I’ve dropped my nexus tablet a number of times including twice on to a concrete floor and it still works.

visidigi

zaax wrote: »

Goods not of merchantable quality.
Mobile devices are handheld and therefore it should survive being dropping. I’ve dropped my nexus tablet a number of times including twice on to a concrete floor and it still works.

Just because you can doesn't mean you should.

If its marketed as ruggedised then it needs to be able to withstand rugged treatment, if you drop a normal device it is not reasonable to expect it to survive in all scenarios.

Poppie68

zaax wrote: »

Goods not of merchantable quality.
Mobile devices are handheld and therefore it should survive being dropping. I’ve dropped my nexus tablet a number of times including twice on to a concrete floor and it still works.

Mobile devices are indeed made to be held in your hand and therefore should stay in your hand, they are not supposed to be dropped onto floors. If you say your Nexus has survived two drops onto concrete then you must just be very lucky.

tinkerbell28

zaax wrote: »

Goods not of merchantable quality.
Mobile devices are handheld and therefore it should survive being dropping. I’ve dropped my nexus tablet a number of times including twice on to a concrete floor and it still works.

Not sure if serious.