Help regarding toilet breaks

furthest

tomtontom wrote: »

That is a work related target. You have to be available for a specified amount of time to take calls. This lady is not.

So it doesn't matter how effective you are in dealing with calls, just that you are there for a specified amount of time to take calls.

furthest

Pointless debate to be honest. I will stick with my opinion that people should be allowed to take as many toilet breaks as they need.

powerful_Rogue

bluffer wrote: »

hmmm. i call shannigans. there is no call centre i have worked in or heard of that says if you have worked passed your break you have to wait for the next one.

I used to work in a police call center. If you missed your break time, you had to hold on until there were sufficient staff on the phones.

sniggings

sorry but you are not helping the situation by making excuses for your partner...fact is a lunch, and probably tea breaks too and then the 10 min none working break should be plenty, she may have to drink to keep her month wet but that only takes a sip of water, even if she drank a glass an hour she still should have plenty breaks to go to the toilet...you seem to be implying other people take the same or more breaks but nothing is said to them so it sounds to me it's not the breaks that are the problem but your partner's team leader has taken a dislike to her so why are they not pulling them up for long breaks too?

I'm all for employee rights and agree that you should be able to go to the toilet without question, but as said no reason why the breaks she gets should not be enough.

custardy

furthest wrote: »

I was talking about targets relating to her work. Some people are more efficient than others.

role: customer support
If you arent on the phone,you offer zero support

swingaloo

Basically for a call centre it all boils down to 2 issues.

Providing the quota of customer service the company requires and costs.

At my previous call centre we were expected to achieve a target of 96% of calls answered within 20 seconds. The system logged which were the busiest time of day and staff were brought in in sufficient numbers to answer those calls.

On a busy period we had 75 operators. Some people genuinely do need to go to the loo more than others but a call centre job is repetitive and stressful and so some will go to the loo even when they don't need to just to get a break from being on a call.

If every operative took 10 mins a day loo time then that's the equivalent of being one operative short on each shift.

For each person that genuinely needs to go there are probably another 6 that will go just because they want a walk.
If companies didn't monitor it there would be even more trips and even less work done.

If I was at my desk seeing someone opposite going to the loo three or four times a day while I was left taking call after call I would be niggled.

sniggings

furthest wrote: »

Pointless debate to be honest. I will stick with my opinion that people should be allowed to take as many toilet breaks as they need.

I agree but if someone needs more than a toilet visit at the start of work, another at break another at lunch and if they get another afternoon break which it sounds as she does and also 10 minutes none working time, the rights and wrongs of this aside, sounds as this woman needs to go to the doctors as she has the smallest bladder in the world.

hellzbellz

I really cannot believe the amount of comments supporting this idiotic policy and condemning an employee for a toilet break.

if any of you commenting in the way above are actually employed then you are all really naive self righteous or cowards.

op tell your partner to tell the employer that she would welcome a recorded meeting and requires a written confirmation which she can forward to her attorney or union rep even if she has neither they will back off I guarantee it.

check your house insurance to see if you have legal expenses cover as the reps there can offer assistance for employer disputes.

advice and results from experience

custardy

hellzbellz wrote: »

I really cannot believe the amount of comments supporting this idiotic policy and condemning an employee for a toilet break.

if any of you commenting in the way above are actually employed then you are all really naive self righteous or cowards.

op tell your partner to tell the employer that she would welcome a recorded meeting and requires a written confirmation which she can forward to her attorney or union rep even if she has neither they will back off I guarantee it.

check your house insurance to see if you have legal expenses cover as the reps there can offer assistance for employer disputes.

advice and results from experience

Attorney,really?
Interesting choice of word.

Kayalana99

furthest wrote: »

I was talking about targets relating to her work. Some people are more efficient than others.

As above, yes that is true but she is not selling anything her time is needed so this argument is a moot point.

I suppose you could say she was politer then others...but that wouldn't / shouldn't mean she is allowed longer in the loo.

Perhaps it's wrong for a company to limit loo time - but I do think spending 15min a day just isn't needed, so again - I agree with them.

Might be demeaning for the employee but when you have such large members of staff with lack of management how else are you supposed to know who is doing what and taking the p*ss