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Complaint to T-Mobile Timescales
Mishomeister
Posts: 1,089 Forumite
I've made a complaint to T-Mobile on 5 of March via email. Haven't heard from theme since at all.
What is the requirement by regulator(Ofcom?) to acknowledge my complaint and then issue a final response?
What is the requirement by regulator(Ofcom?) to acknowledge my complaint and then issue a final response?
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Comments
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Mishomeister wrote: »I've made a complaint to T-Mobile on 5 of March via email. Haven't heard from theme since at all.
What is the requirement by regulator(Ofcom?) to acknowledge my complaint and then issue a final response?
As it is only the 9th today and they have only had your complaint for 2 working days i would expect they are still within the required guidelines. Have you checked the T-Mobile website it should tell you on there how long is expected for a response..Or check the regulators website as i presume most people on here would have to check before giving you the answer.
EDIT: Just a thought, try the forum further up the page that deals with phone etc (sorry can't remember what the heading is), i'm sure there is a T-Mobile agent who posts on there, or there will be someone on there who can answer.0 -
Almost a week now and no even acknowledgement email...0
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Mishomeister wrote: »Almost a week now and no even acknowledgement email...
Just like Poppie68's post... almost a week now and still no acknowledgement.
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Mishomeister wrote: »Almost a week now and no even acknowledgement email...
Which email address did u send it to?0 -
Anoneemoose wrote: »Which email address did u send it to?
Via this:
https://explore.ee.co.uk/forms/we-are-listening0
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