Denied £250 twitter prize

preezt

The gameover thread for L'Oreal men which was get on twitter at 11am and answer the 5 questions they put up in one tweet with the hashtag #beardquiz. First person who gets it wins £250 in high street shopping vouchers. I was the first, and they gave it to someone else. I tweeted them and he said it's because I didn't put their handle before the hashtag but they didn't state you had to do that, and they followed me before I even messaged them so they must have acknowledged my competition tweet. I got a DM from them saying their sorry they didn't make it clearer and that they'd send me some goodies but it's not £250 and I'm not happy. Is there anything I can do. Am I in my rights to be upset about this?

debsy42

Are you Caffanova on Twitter? If you are I agree you should have won the 1st prize, their own terms and conditions say that you only have to have #beardquiz in your tweet along with the 5 correct answers and you were clearly the first person to answer.

preezt

Yes I am caffanova Yeh and the fact they said "everyone with correct answers will be followed", and I was followed before I asked them about the prize. What should I do Debs?

sidsnot

Have you taken a screenshot of their terms? If not then you need to that before anything else or they may get rid of them

mjm3346

They are probably going by term 7, (assuming it requires their @ etc to appear)

Incomplete, illegal, misdirected or late entries will not be accepted. Proof of tweeting will not be accepted as proof of receipt if the entrant’s tweet doesn’t appear on the promoter’s @lorealmenexpert address

Full T&C's

Men Expert Beard Quiz Terms and Conditions (UK)
[FONT=Calibri,Calibri][/FONT]
[FONT=Calibri,Calibri][FONT=Calibri,Calibri]1. The quiz is open to all UK residents aged 16 and over, with the exception of the Promoter’s employees, their immediate families or anyone connected with the promotion. [/FONT]

[FONT=Calibri,Calibri]2. No purchase is necessary. Entry to the quiz is free. [/FONT]

[FONT=Calibri,Calibri]3. Entrants must have internet access and a Twitter account to enter. [/FONT]

[FONT=Calibri,Calibri]4. In order to enter, entrants must tweet all 5 correct answers to the Beard Quiz along with the hashtag #beardquiz in a single tweet. The first tweet received with all answers and the hashtag after the questions are posted at 11am on 07/03/2014 will win. [/FONT]

[FONT=Calibri,Calibri]5. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted. [/FONT]

[FONT=Calibri,Calibri]6. Entries will only be accepted on Twitter. [/FONT]

[FONT=Calibri,Calibri]7. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of tweeting will not be accepted as proof of receipt if the entrant’s tweet doesn’t appear on the promoter’s @lorealmenexpert address. Responsibility cannot be accepted for lost, incomplete or delayed entries. [/FONT]

[FONT=Calibri,Calibri]8. Any entries that do not comply with these terms and conditions will be disqualified. [/FONT]

[FONT=Calibri,Calibri]9. Any entries containing abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message [/FONT]

[FONT=Calibri,Calibri]　[/FONT]

[FONT=Calibri,Calibri]that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to L’Or!al Paris competitor brands or that show any intention of promoting any brand other than L’Or!al Paris. [/FONT]

[FONT=Calibri,Calibri]10. The first person to tweet all 5 correct answers and #beardquiz in a single tweet will win [/FONT]


[/FONT][FONT=Calibri,Calibri][/FONT]
[FONT=Calibri,Calibri][FONT=Calibri,Calibri]- £250 High Street Gift Vouchers [/FONT]

[FONT=Calibri,Calibri]- See full terms of use here [/FONT]



[/FONT][FONT=Calibri,Calibri][FONT=Calibri,Calibri]http://www.highstreetvouchers.com/gift-vouchers/redeemers/restrictions [/FONT][/FONT]
[FONT=Calibri,Calibri][/FONT]
[FONT=Calibri,Calibri][FONT=Calibri,Calibri]- [/FONT]

[FONT=Calibri,Calibri]　[/FONT]


[/FONT][FONT=Calibri,Calibri][/FONT]
[FONT=Calibri,Calibri][FONT=Calibri,Calibri]11. The winner will be notified by a private message on Twitter on 07.03.2014. [/FONT]

[FONT=Calibri,Calibri]12. The prize is as stated and there are no alternative prizes or cash substitutes. [/FONT]

[FONT=Calibri,Calibri]13. The Promoter’s decision is final and no correspondence will be entered into. [/FONT]

[FONT=Calibri,Calibri]14. The winner agrees to participate in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. [/FONT]

[FONT=Calibri,Calibri]15. If the prize is declined or if the winner forfeits the prize under these terms and conditions, then the Promoter may at its absolute discretion to select the next qualifying entry as the winner. [/FONT]

[FONT=Calibri,Calibri]16. The name of the winner will be available by sending a S.A.E. to L’Or!al (UK) Limited, 255 Hammersmith Road, London, W6 8AZ within 6 weeks of the quiz date. [/FONT]

[FONT=Calibri,Calibri]17. The Promoter reserves the right to vary these terms and conditions or cancel the quiz at any stage in the event of circumstances arising beyond its reasonable control. [/FONT]

[FONT=Calibri,Calibri]18. By entering the quiz, entrants will be deemed to be bound by and have accepted the terms and conditions and the Twitter Rules and Terms of Service. [/FONT]

[FONT=Calibri,Calibri]19. This promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter. You are providing your information to the Promoter and not to Twitter. The information you provide will only be used as stated in these terms and conditions. By entering this quiz entrants will be deemed to have released Twitter from any and all liability arising from your participation in the quiz or out of, pursuant to, or as a result of carrying out of the prize draw. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion. [/FONT]

[FONT=Calibri,Calibri]PROMOTER: L’ORÉAL PARIS, A TRADING DIVISION OF L’ORÉAL (U.K.) LIMITED, 255 HAMMERSMITH ROAD, LONDON W6 8AZ [/FONT]


[/FONT]

preezt

There's this in the terms:
In order to enter, entrants must tweet all 5 correct answers to the Beard Quiz along with the hashtag #beardquiz in a single tweet. The first tweet received with all answers
and the hashtag after the questions are posted at 11am on 07/03/2014 will win.

But there's also:

incomplete, illegal, misdirected or late entries will not be accepted. Proof of tweeting will not be accepted as proof of receipt if the entrant’s tweet doesn’t appear on the promoter’s @lorealmenexpert address.

Does that cancel out what I'm saying?

preezt

I thought #7 just meant I had to have them followed as a requirement for the competition?

Edit: Nvm, I guess I'll always remember to throw in the Handle address from now on even if the competition doesn't mention it.

mjm3346

preezt wrote: »

I thought #7 just meant I had to have them followed as a requirement for the competition?

Edit: Nvm, I guess I'll always remember to throw in the Handle address from now on even if the competition doesn't mention it.

I certainly wouldn't have thought to have added the @etc, wouldn't have taken much for them to have made it clear by adding the requirement to their competition tweet.
As they have admitted it is unclear (putting it mildly) they presumably will do it in future.

mjm3346

You could complain to the IPM

http://www.theipm.org.uk/best-practice/consumer-complaints.aspx

or wait to see what they send you before taking it any further.

sidsnot

I wouldn't give up on it . They have admitted that it is unclear so are admitting they are at fault so I would message them again and point out their terms don't mention having to do that and you read them before entering and tell them that you feel hard done by and have no option but to report it. In a very polite and pleasant way of course.

EverDecreasingCircles

If they followed you back I'd say that's an acknowledgement of receiving your tweet and therefore your entry. They must have seen the hashtag to have read it. I'd definitely keep on at them.


EDC x