Item received in disgusting condition

notanewuser

Charliezoo wrote: »

Definitely not fluff, they arrived in a plastic post bag and you can see the mould actually growing on the toy, it looks just like the grey/green mould you get on cheese!

My mistake, they're not a business seller. Their user name and logo just make them look like they're a professional shop when actually they're no different to anyone else on eBay.

They don't have to be registered as a business seller to be a business seller.

soolin

notanewuser wrote: »

Are they a business seller?

notanewuser wrote: »

They don't have to be registered as a business seller to be a business seller.

if they are a business but wrongly registered on ebay it just adds to the general feeling that this seller is perhaps a bit dodgy. If they are a business they should be registered as such, there is no grey area.

notanewuser

soolin wrote: »

if they are a business but wrongly registered on ebay it just adds to the general feeling that this seller is perhaps a bit dodgy. If they are a business they should be registered as such, there is no grey area.

Quite. That's what I meant.

Charliezoo

Ok well I've now sent a message to the seller asking if they would reimburse my return postage costs.

I have googled the 'shop' name that the seller uses as their ebay id and it quite clearly is a business, they even have a Facebook page where they sell gift items and have 1500 likes! Why aren't they operating as a business on eBay? Is this something worth reporting?

notanewuser

Charliezoo wrote: »

Ok well I've now sent a message to the seller asking if they would reimburse my return postage costs.

I have googled the 'shop' name that the seller uses as their ebay id and it quite clearly is a business, they even have a Facebook page where they sell gift items and have 1500 likes! Why aren't they operating as a business on eBay? Is this something worth reporting?

Yes, yes and YES.

CKhalvashi

notanewuser wrote: »

Yes, yes and YES.

HMRC may also be worth a call, too.

Definitely something dodgy happening here.

CK

soolin

Charliezoo wrote: »

Ok well I've now sent a message to the seller asking if they would reimburse my return postage costs.

I have googled the 'shop' name that the seller uses as their ebay id and it quite clearly is a business, they even have a Facebook page where they sell gift items and have 1500 likes! Why aren't they operating as a business on eBay? Is this something worth reporting?

I have given up reporting them now unless I am very bored- it seems only sellers of second hand clothes are treated as 'businesses' by ebay.

One of my competitors has a shop name, refers throughout the text to his 'shop' and has a small logo made up of his shop front. Yet still trades as a private seller despite posting 100 items on every single FLW.

I have reported him using the report 'business does not display business details'. One day when particularly bored I phoned ebay and Dublin were really chatty and helpful and promised to look into it- he still trades as a private seller

Charliezoo

I have an update, I messaged the seller asking them to agree to reimburse return postage costs before I sent the item back. I waited 7 days with no reply and was going to phone eBay for a post label today but overnight I have received a full refund from the seller which wasn't expected.

What do I do regarding feedback in this situation? Can they leave me bad feedback?

19lottie82

Charliezoo wrote: »

I have an update, I messaged the seller asking them to agree to reimburse return postage costs before I sent the item back. I waited 7 days with no reply and was going to phone eBay for a post label today but overnight I have received a full refund from the seller which wasn't expected.

What do I do regarding feedback in this situation? Can they leave me bad feedback?

No a seller, can't leave a buyer feedback.

You are perfectly entitled to leave negative, but as they have refunded you in full, If I were in your shoes, I would either leave none, or if you prefer, leave neutral.

I only ever leave negative if a problem occurs and a solution is not reached.

mrcol1000

Charliezoo wrote: »

I have an update, I messaged the seller asking them to agree to reimburse return postage costs before I sent the item back. I waited 7 days with no reply and was going to phone eBay for a post label today but overnight I have received a full refund from the seller which wasn't expected.

What do I do regarding feedback in this situation? Can they leave me bad feedback?

I would leave neutral with a single star for as described and communication. This was eventually resolved with you not needing to spend money on a return but business or not they have not acted in that great a way.