Sky/MSE deal - £5 upfront, turns into £30?

AdsExe

Just signed up for the 50% off Sky via MSE.

I went through the Verified by Visa, £5 upfront charge, to credit first bill.

Then I get an email to say thank you for your upfront payment of £30!

I checked my CC and indeed £30 is currently in held funds. So, VbyVisa shows a figure of £5, order says £5, but Sky do what they like and take £30??! Doesn't fill me with much hope they will get the 50% off billing correct now!

lee111s

Same happened here. They advised it will come off the first bill. Still poor.

lee111s

And mine was ordered over the phone so it must be a system error as the advisor also told me £5.

AdsExe

Did you call back and ask about the error today or was this a previous 50% deal?

marsman802

Interesting - this has happened to me as well.

£20 for phone install, £2.18 for hardware postage (broadband) and then this rogue £30.

Ah well - at least its not an underhanded charge and we'll get refunded.

lee111s

AdsExe wrote: »

Did you call back and ask about the error today or was this a previous 50% deal?

I done an online chat to query the charge and was told it can't be refunded as it would terminate the order but that it would indeed be credited to my first bill.

lee111s

Had an email from sky apologising that they charged £25 extra and that they'll be refunding it. They're also sending me a £25 M&S voucher as a goodwill gesture because of their error which is awesome!

marsman802

Ok - lodged my complaint - let's see if I get the same!

lee111s

I didn't even complain, looked very much like an automated email.

[Deleted User]

lee111s wrote: »

I didn't even complain, looked very much like an automated email.

Your online chat to query the charge will have been considered a complaint. Sky are doubtless aware of the problem, though, hence the same E-Mail to those affected.

marsman802

Yeah I had a long chat to the bloke who was adamant I'd get the money back to my account but I said I want a complaint lodged which he sent off so hopefully it'll come back.

The guy on the phone didn't understand why I would have a problem with being overcharged by £25 before I'd received anything...