Dial a phone

Millar901

Hi,
I was contacted today by Dial a Phone after I'd filled in an upgrade search on phones4u. Long story short I took out an upgrade with them on my Vodafone contract. After the call I began to regret it so within an hr I called them and the first girl was very understanding and said she couldn't cancel it for me but would put me through to another department. After waiting several minutes I got through to another girl who once I explained that I wanted to cancel said that I couldn't as it was an upgrade!

Is this right? She said that because the phone had been dispatched (within 1hr a doubt that) and as such I couldn't cancel and that they would only change the phone but wouldn't cancel it! It looks like I'm stuck and don't know if contacting Vodafone would make any odds as I've read posts that even if Vodafone agree to cancel dial-a-phone still insist on charging for the phone.

If anyone could help I'd really appreciate it.

Cheers

MrSilk

This is correct, the contract has already been renewed verbally, and the phone sent out. Upgrading does not carry the same peace of mind terms than a new contract would unfortunately.

Vodafone

Hi Millar901,

Thanks for making me aware of this.

If you'd like me to get things looked into further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK