Equifax charging £1.50 extra to post credit file?

The_Boss

Bantex wrote: »

Is it worth arguing over £1.50?

Are you on the right website?

rira

nottoolate wrote: »

the legal fee is £2. report them.

Do you happen to know the name of the regulating body, because I think I will, actually.

matttye

Correct me if I'm wrong but I'm almost certain the Data Protection Act states only that a data controller must provide the data, and if a fee is to be charged it must not exceed the prescribed maximum (£50 for health records; £10 for most organisations; £2 for credit reference agencies).

It doesn't however say that a paper copy of said data must be provided and posted.

It would cost Equifax more than £2 to print and post your report to you.

SammenForLivet2

I don't understand.

I've just ordered a paper copy of my Equifax report, and can confirm it only costed £2.00, for it to be printed and posted out to me:

https://www.econsumer.equifax.co.uk/consumer/uk/gb_consumerletter.ehtml

You can get a copy quite easily, by going to Equifax's home page, clicking statoury report, then scrolling down to the Order a paper copy of your £2 Statutory Credit Report online from Equifax, clicking the link, check 'No I don't wish to view it on-line' and then fill in your details, or use the link above.

There is no £1.50 charge.

JKSandy

On another note I had a free trial with Equifax over a year ago and when I went to pay for the online statutory report recently I couldn't get access as it wanted the subscription cost so I had to get a paper copy.

DaveTheMus

rira wrote: »

dotdash thanks, but that was not my point. If I prefer it posted to me, then that should be what I get.

You will get that, if you pay the price asked......otherwise, no posted report. Consumer capitalism and all that.......

shortcrust

And there was me worrying about Ukraine...

MisterBaxter

Is the £1.50 because you did it electronically and now want it in paper format as well or did you only ever ask for the paper version?

The form you print off and send in for the paper version is definitely listed as costing £2.00, fill it in a send it off with a cheque and it arrives about a week later.

Teeonethousand

rira wrote: »

As the title says. Surely this is ridiculous. Wasn't the point of the £2.00 to cover this sort of thing to start with?

I don't want it visible online for 30 days, I want a physical copy of my report as implied.

Anyone heard of this yet?

I said *No. I am not paying extra over the stat. amount.* and put the phone down.

I just did mine with Equifax online just out of curiosity. (they got everything spot on) and decided against printing it.

What concerned me is that the information on there in a single piece(s) of paper is dynamite in the wrong hands and my judgement was that it was a 'read and retain' type of thing. If it has to exist anyway other than my head i would rather it be on an Equifax site behind some sort of security and responsibility for protection - rather than in my possession (and via the postal system).

Having once been burgled i remember that the identity theft element of it was as much a concern as the physical possessions element so maybe now i am a bit paranoid :-)

Just me?

MisterBaxter

If you want to keep a copy you can download it as a single PDF which I am guessing looks more like the printed version. If you're worried about security just encrypt it.