T-Mobile / EE Unlocking Fee

ian_a_2001

Hi all,

My T-Mobile contract ended in January and I did not want to renew so cancelled the contract. I took out a new contract with another provider so wanted to get rid of the old phone and asked T-Mobile for the unlock code.

At first I was told that they couldn't provide me with the unlock code as I was no longer a customer. After some time of arguing the ridiculousness of never being able to unlock the phone the representative wouldn't budge. I put the phone down and called back 5 minutes later asking to speak to customer services. The lady I was put through to was extremely helpful and apologetic and organised the unlock code. I was told there is normally a charge for this but due to the confusion and inconvenience of the previous phonecall they would waive the charge. 27 days later I received the unlock code.

Now I have received a bill of £20.42 from T-Mobile for the unlocking code. I called T-Mobile and have been told that the charge is standard and cannot be waived. The person who told me it could be waived seemingly did not note that on my account. After 5 minutes of arguing they refuse to budge on this and told me if I refused to pay it then my credit rating would be affected.

What can I do about this? It is seemingly my word against theirs but I'm the only one who can be adversely affected.

Any help greatly appreciated!

sparky93

do same again and fone up up another 1.

d123

You could complain, but I wouldn't honestly expect them to do anything. They don't do free unlocks for ex-customers and without proof you have no chance of getting it free.

If the person didn't note the free unlock in your account I very much doubt they are going to admit to their manager that they did offer it after the fact.

And yes, EE will trash your file and send the debt collectors around for the £20.42, you would be in for 6 years of credit file hell if you try and ignore it.