B/card - Do not trust any B/card redress amounts because they all use the IC3 !

justanon

I work for B/card PPI complaints team.

B/card utilise an application called the industrial calculator, which was developed by their off-shore teams and is of very poor quality.

Most, if not all, of the complaint handlers don't trust it, especially for migrated accounts (Egg, Goldfish, Morgan Stanley, Woolwich, L/Victoria, etc.) but we have no option but to use it. It is in fact mandated that we use it.

We have to cross-check the data that IC3 produces against statement data. If we find any errors against the statements, we trust the statements and make the appropriate manual changes on IC3. We often find that IC3 makes errors to PPI premiums, APR, balances, overlimit fees and credit limits. We then use IC3 to generate the redress amount.

The problem is that we are often missing statements to cross-check against. We are often missing months, if not years, of statements to cross-check against. We are then mandated to consider IC as a trusted source and not to make any changes to the IC3 entries for the missing statements. We often see that IC3 generates zero entries for these missing statements. IMHO, I don't see how this is conforming to TCF as we should be giving the benefit of the doubt to the customer by averaging the missing statement data.

Please also remember that less tham 30% of cases go through any sort of quality check, so over 70% of upholds are sent to customers without anyone checking the IC3 output so it is very easy for mistakes not to be spotted.

If anyone receives an uphold from B/card, especially for Migrated cards, I suggest that you accept the offer and then take your complaint to the FCA to get them to check the uphold amount. I suggest that you get the FCA to check the IC3 output against the statement data and to ensure that B/card have not compromised you by not averaging the missing statement data.

HTHs and makes sense.

meer53

OP, just reading your other posts, if i were you, i wouldn't post any more info about what goes on at Barclays.

Check your employment contract, you might be shooting yourself in the foot here. I know you're not happy with your salary but you might find yourself with no salary at all soon.

maggy50

Why stop there it is only endorses what I have deduced.
That from my dealings with Barclays the PPI department is run by total eejits !!!!!:D

roonaldo

Aren't Deloitte involved in the Barclaycard PPI, its up in Northampton isnt it? Deloitte that were completely inept and were sacked by Lloyds Banking Group for handling their PPI complaints.

brown1950

roonaldo wrote: »

Aren't Deloitte involved in the Barclaycard PPI, its up in Northampton isnt it? Deloitte that were completely inept and were sacked by Lloyds Banking Group for handling their PPI complaints.

Understand Barclays cancelled the Barclaycard contract with Deloitte last year.
What the OP has posted does not surprise me especially when i see
many other forums complaining about Barclaycard PPI redress calculations.
Indeed i have my own Barclaycard complaint with the FOS where i have
calculated a redress underpayment of £10,000.

[Deleted User]

meer53 wrote: »

Check your employment contract, you might be shooting yourself in the foot here. I know you're not happy with your salary but you might find yourself with no salary at all soon.

Possible, but unlikely given that the OP has done nothing to identify himself to his (or her) employer.

Insider101

Moneyineptitude wrote: »

Possible, but unlikely given that the OP has done nothing to identify himself to his (or her) employer.

Personally I think the OP has been sacked by Barclays and bears a grudge ;-)

Insider101

justanon wrote: »

If anyone receives an uphold from B/card, especially for Migrated cards, I suggest that you accept the offer and then take your complaint to the FCA to get them to check the uphold amount. I suggest that you get the FCA to check the IC3 output against the statement data and to ensure that B/card have not compromised you by not averaging the missing statements.

If you really worked as a complaint handler you would know the FCA does not get involved in individual customer complaints. They will not check the redress for you and nor will they get involved in any other dispute over the outcome.

meer53

Moneyineptitude wrote: »

Possible, but unlikely given that the OP has done nothing to identify himself to his (or her) employer.

I agree.

Banks monitor all social media sites these days, personally, i wouldn't risk my job by posting things like this. The OP has another post where they moan about contracts and salaries within Barclays. Where i work, it would be gross misconduct if i were found to be making comments like this.

brown1950

Insider101 wrote: »

If you really worked as a complaint handler you would know the FCA does not get involved in individual customer complaints. They will not check the redress for you and nor will they get involved in any other dispute over the outcome.

Quote from Legal Beagles website in relation to MBNA redress calculations :-

I am most pleased to announce that we have now received a request from the FCA's PPI Redress Team Manager for full details of our analysis.This was the eventual outcome we had hoped for from this 'mail-drop' exercise, and it is entirely the result of the efforts of those who sent letters and emails to the FCA & FOS. There is therefore no need of any further letters/emails to either the FCA or FOS - and I and the 'MBNA Calculation Group' wish to thank those here in LB who have supported us with this venture. We will report back here when we have any news or results, but we may not know the outcome until such time as the FCA or FOS publishes it.

[Deleted User]

meer53 wrote: »

Banks monitor all social media sites these days,

Discussion forums don't count as social media, since posters are not identified.
I agree that with Facebook and Twitter everyone needs to be aware that their employer may be reading anything they write.