mobiles.co.uk

moonlight76

Hi
im thinking of getting a contract through this company. Are they reliable in getting your cashback and is the gadget helpline easy to cancel etc

Any feedback appreciated.
Thanks
Moonlight

murmeltier

Got a new contract with them earlier this week. Can't comment on cashback reliability, but regarding the gadget helpline, they send you an email a few days after they've shipped your phone with details. Mine ended up in the junk folder, so watch out for that.


You can then easily cancel here: https://secure.tmti.net/vip/


This generated two emails - one to confirm the cancellation, and a second one to confirm cancellation of direct debit.


I've cancelled them previously a few years back using the same method without any issues.

balletshoes

i agree, i have not had any problems cancelling gadget helpline, and I'm about 18 months into my contract with mobiles.co.uk, all cashback has been honoured.

aylesby

I have run many family a cash back contract with this outfit. Their rules are the web site and must be followed. They use Emails effectively.
On two occasions I have had someone new making mistakes at there end. Exchanged emails on my account on their web site and problem goes away.


If you are a light user check Dial a phone.

rearadmiral

Wife & I are now 1/3 of the way thru' our 2nd contract with them & so far cashback has been fine on both our contracts (I got my 2nd cheque of my current contract just this am.) & cancelling the insurance was easy. Best of luck.

moonlight76

Hi
Thanks everyone. Its good to know you can email contact with them to clarify things etc

SteveHenshaw

I've bought a cashback deal from them, no issues so far.

19lottie82

me too, no problems with cashback. just make sure you read, understand and stick to all of the T&C's. The one that seems to be most commonly overlooked is that if you keep your number from a previous contract / PAYG number via a PAC code, you must register it with mobiles.co.uk

korny88

On the second deal I've done with these, they've spread out the timeframe for claiming cashback, but they do honour it if the terms are met, I find.