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BT landline minimum period

kotka4
kotka4 Posts: 27 Forumite
Does anyone know if there is a minimum contract term for BT landline option 1 (cheapest one). I need to have a bt line to move to talktalk for free international calls but talktalk told me I will have to move the line rental to them. Many thanks. (btw I am trying to contact bt but seem to be in a queue forever, hence asking on the forum)
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Comments

  • kai666
    kai666 Posts: 1,431 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I can't remember exactly, but when i activated my BT line, I think they they said I had to stay with them for 2 months before i could move to another provider.

    I'm sure they will tell you if you give them a ring
  • rajinder
    rajinder Posts: 174 Forumite
    Part of the Furniture Combo Breaker
    As far as I know, when I got mine done, it's 3 months, then you can migrate to TalkTalk....

    PS: Make sure you know if the country you want to call is included in the TalkTalk plan, as not all are included.
  • kotka4
    kotka4 Posts: 27 Forumite
    Thank you. The country is included and yes, I am trying to get through to BT but no joy - on hold for over 30 mins :(
  • gt94sss2
    gt94sss2 Posts: 5,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    kotka4 wrote: »
    Does anyone know if there is a minimum contract term for BT landline option 1 (cheapest one). I need to have a bt line to move to talktalk for free international calls but talktalk told me I will have to move the line rental to them. Many thanks. (btw I am trying to contact bt but seem to be in a queue forever, hence asking on the forum)

    The minimum contract for a new line with BT Retail is one year.

    If you wish to cancel the line early you would need to pay the outstanding line rental for the period or £70 (whichever is less)

    The cancellation fees (and the minimum contract period for reconnections) used to be a lot less but BT changed this in May largely because of TalkTalks actions (i.e. refusing to order new lines from BT Openreach themselves and instead insisting customers get a new line via BT Retail)

    There are other providers which also offer 'inclusive' international calls including Euphony and Skytalk

    Regards
    Sunil
  • hurrah
    hurrah Posts: 1,373 Forumite
    In your effort to get so called Free Calls from Talk Talk you could end up paying BT as much as £125 connection,and then having to pay BT the outstanding line rental for the contract period or £70 (whichever is less),to get the Talk Talk Package.So the calls would not be that free, would they.

    What destination are you trying to reach? their could well be a cheaper way.
  • bbb_uk
    bbb_uk Posts: 2,108 Forumite
    gt94sss2 wrote: »
    The minimum contract for a new line with BT Retail is one year.

    If you wish to cancel the line early you would need to pay the outstanding line rental for the period or £70 (whichever is less)

    The cancellation fees (and the minimum contract period for reconnections) used to be a lot less but BT changed this in May...
    Do you know what it is now? I've tried looking on their website but it's not v clear. It does state 12months for new line (I already knew this) and taking over a line (this is new - I assume from May) but I couldn't find any reference to reconnecting back to BT if you already had a BT landline in your name before.

    Ideally, if you could provide a link, etc to it on their website.

    Thanks
  • louisehj
    louisehj Posts: 226 Forumite
    Hi, itis 12 months whether you are a new or existing customer. I work for BT. HTH
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  • gt94sss2
    gt94sss2 Posts: 5,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    bbb_uk wrote: »
    Do you know what it is now? I've tried looking on their website but it's not v clear. It does state 12months for new line (I already knew this) and taking over a line (this is new - I assume from May) but I couldn't find any reference to reconnecting back to BT if you already had a BT landline in your name before.

    Its also 12 months now (used to be 3)

    The only exceptions to the 12 month/£70 rule are

    - 'Customers who move home and take another BT PSTN line with a new 12 month minimum period are excluded from the early termination charges.'

    or

    - the line was installed/reconnected prior to May 2007 in which case the old rules apply
    Ideally, if you could provide a link, etc to it on their website.
    Try this

    Regards
    Sunil
  • Drunkstar
    Drunkstar Posts: 889 Forumite
    louisehj wrote: »
    Hi, itis 12 months whether you are a new or existing customer. I work for BT. HTH


    12 months on a new line is what she meant to say. Its not suddenly gone up from 3 months to 12 regardless. :p
    The "Bloodlust" Clique - Morally equal to all. Member 2
  • colswiz
    colswiz Posts: 13 Forumite
    Thanks for letting me know the 12 contract, i been trying to phone bt all day to find this out !!! couldn't get through, you just saved me wasting time tomorrow CHEERS!!!
    coinsidence though :I've have just had tonight a lady at the door trying to get me to change to TALKTALK, pushy little thing she was !! i told her i was sure i was locked in a contract for 12mths with BT(i went back to them in Jan 07 from the postoffice). She then said 'Oh you can still change BT will only charge you £8 to get out of it' they just don't like to advertise it !!
    So glad i didnt sign up !! thought i would do some research on here first. I just wonder now how many poor soles have signed up not knowing the correct facts. Heather
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