International Delivery Gone Wrong - Possible Lost Item

samsmoot

Sent an item to Spain by International Signed For but it's now 6 days past the 5 days expected and apparently still with the Overseas Postal Service.


The buyer got PayPal to reverse the payment temporarily (was a bit too quick doing that as the delivery time wasn't assured) and I told the buyer to wait until this Monday to see if it arrives, which they agreed to. By then it will be two weeks since posting.


So should I contact Royal Mail before giving the refund? Or just refund then claim off Royal Mail? Anything else I should consider? What about if after the refund the item arrives - how do I handle that?

campdave

Noticed Spanish post being very slow recently and taking much longer than ebay estimates.

Have you tried the tracking number on the Spanish post website (no idea of URL, try google- people on Powerseller forum report this as more accurate)

Amber_Sunshine

Here you are: http://correos.es/ss/Satellite/site/pagina-localizador_envios/busqueda-sidioma=en_GB?idiomaWeb=en_GB

samsmoot

Thanks to you both for the info - very useful and much appreciated. It says delivered on 26 Feb, but Royal Mail does not have a signature for me. What now? Shall I tell the buyer it says it has been delivered? or shall I ask if it has been delivered? And if Spain says it's been delivered and UK says not, I guess the lack of a signature proves not, I would think?

custardy

samsmoot wrote: »

Thanks to you both for the info - very useful and much appreciated. It says delivered on 26 Feb, but Royal Mail does not have a signature for me. What now? Shall I tell the buyer it says it has been delivered? or shall I ask if it has been delivered? And if Spain says it's been delivered and UK says not, I guess the lack of a signature proves not, I would think?

Tell the buyer it shows as delivered on the Spanish site
Then see how they react from there
Did you provide the tracking number to them?

samsmoot

custardy wrote: »

Tell the buyer it shows as delivered on the Spanish site
Then see how they react from there
Did you provide the tracking number to them?

Thanks - I had more or less decided to do exactly that - and now will. Yes, I gave the tracking number and RM Track and Trace webpage address.


So the buyer may have it, but it didn't get signed for - or they don't have it but someone in Spain does. Or maybe there was a signature but it's not yet been passed on from Spain to the UK.


Anyway, I'll send the message to the buyer just now and see what they say.


Thanks again, all. It's a high value vinyl record so I'm keen to sort it out quickly.

Obviously_the_best

Send them to the Correos page, not Royal Mail, if that's the one which shows it's delivered.

samsmoot

Obviously_the_best wrote: »

Send them to the Correos page, not Royal Mail, if that's the one which shows it's delivered.

Yes, thanks, did do. But RM will say different, and they have that web page address too.

samsmoot

Message from buyer on Paypal - original then google translate:

'Compre un disco de Reggae por 127GBP, concretamente el Hold Down de los Kingstonians. Es un disco de coleccionista, valorado en alto precio como podeis comprovar.
El dia 17 se me comunico que el disco havia sido enviado, mi sorpresa fur que no tenia "tracknumber" todo y que en el anuncio especificara que se mandavan certificados, siendo un disco de tan alto precio creo que fue una irresponsabilidad.
Pasado mas de una semana el disco aun no a llegado a mi hogar, que resido en Barcelona asi que los envios no acostumbran a tardar mas de 6 dias laborables. Ayer recibi un mensaje del vendedor preguntandome por el disco, si me havia llegado, si no, cosa que me hizo sospechar y abrir esta reclamaci!n para que alguien experto se encargar de que mi dinero no desapareciera por un disco no adquirido.
Muchas gracias por vuestra atenci!n.'


'Buy an album of Reggae 127GBP, namely the Kingstonians Hold Down. It's a record collector, valued at high prices as you can comprovar.

The 17 day I contact the disk havia been sent my surprise I did not have fur "tracknumber" everything and that the notice specify that certificates are mandavan, being a record high price I think it was irresponsible.

More than a week after the album not even come to my home that I live in Barcelona so shipments tend to not take more than 6 business days. Yesterday I received a message from the seller asking me for the record, if I havia come, if not, which made ​​me suspect and open this complaint for someone expert care of my money does not disappear by a disc purchased.

Thank you very much for your attention.'


Sent messages via eBay on Sat and Sun but no reply. I don't like how this going.

samsmoot

Got there at last. Have a happy customer now. Thanks to all for the advice.

custardy

Any story? Somebody scanned it delivered