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Orange to EE Migration - Line has been cut off - Any advise?
vkalra2007
Posts: 14 Forumite
in Mobiles
Hi All,
I am having issues with Orange/EE once again. a short summary of it is below:
1) On 7/3/2014, I was called buy an EE representative who wanted me to migrate my line from Orange to EE. He informed me that all my package would stay the same and there would be no additional costs. I therefore agreed to this migration.
2) Over the weekend, I realised that the information given to me by the EE representative was incorrect, he had advised me that the line rental I was paying was £31 a month, when in fact I pay £24.50 a month.
3) Therefore, I subsequently called and cancelled the migration on or about 11/2/2013.
4) On 17/2/2014, my line with Orange got disconnected as my number had been migrated to EE in error. I was not receiving or able to make any calls/texts, and the data was also gone. I called up your customer services immediately, and they advised me that my line would be back on 21/2/2014 to Orange, and they would refund me the money for the days I do not have service and there would be a new SIM card that would be sent out.
5) On 21/2/2014, I called up the customer services and was advised them that I was yet to receive the new SIM card. Which is when I learnt that it was posted to my old address, even though I had specifically given my new address for the SIm card to be delivered to. I was then asked to go to an EE store and get an Orange Sim card from there. Which I did.
6) On 22/2/2014, the phone was still not working. I was told I need to wait another 24 hours.
7) On 23/2/2014, I was told that the Activation had failed and they would need the technical team to activate it manually.
8) On 24/2/2014, once again I was told to wait for another 24 hours.
9) On 25/2/2014 evening, my outgoing calls and data started working but no incoming calls or the ability to send or receive texts. I was told they might still be working on the line, so another 24 hours.
10) On 26/2/2014, once again it was not working told to wait another 24 hours
11) On 27/2/2014, I was told that it was my sim card that was faulty. So a new SIM is required which they would have to send out.
12) Today, I had another SIM card which I collected from the store, and still the same problem has occurred and I am being told to give it another 24 hours.
I have tried to be as to the point as I can above, and therefore not included the countless number of hours that I have spent every single day on the phone to with them going through the same troubleshoot exercise (on average 2 hours a day since last Friday) and the number of times I have had to repeat the same story again and again. Every time they run out of solutions, they put me on hold and disconnect the line (the staff from India).
I have just sent the above summary to Orange by email as well, but has anyone else experienced the same issues with them? Or if anyone that has any advise on what I can do? Really frustrated!!
I am having issues with Orange/EE once again. a short summary of it is below:
1) On 7/3/2014, I was called buy an EE representative who wanted me to migrate my line from Orange to EE. He informed me that all my package would stay the same and there would be no additional costs. I therefore agreed to this migration.
2) Over the weekend, I realised that the information given to me by the EE representative was incorrect, he had advised me that the line rental I was paying was £31 a month, when in fact I pay £24.50 a month.
3) Therefore, I subsequently called and cancelled the migration on or about 11/2/2013.
4) On 17/2/2014, my line with Orange got disconnected as my number had been migrated to EE in error. I was not receiving or able to make any calls/texts, and the data was also gone. I called up your customer services immediately, and they advised me that my line would be back on 21/2/2014 to Orange, and they would refund me the money for the days I do not have service and there would be a new SIM card that would be sent out.
5) On 21/2/2014, I called up the customer services and was advised them that I was yet to receive the new SIM card. Which is when I learnt that it was posted to my old address, even though I had specifically given my new address for the SIm card to be delivered to. I was then asked to go to an EE store and get an Orange Sim card from there. Which I did.
6) On 22/2/2014, the phone was still not working. I was told I need to wait another 24 hours.
7) On 23/2/2014, I was told that the Activation had failed and they would need the technical team to activate it manually.
8) On 24/2/2014, once again I was told to wait for another 24 hours.
9) On 25/2/2014 evening, my outgoing calls and data started working but no incoming calls or the ability to send or receive texts. I was told they might still be working on the line, so another 24 hours.
10) On 26/2/2014, once again it was not working told to wait another 24 hours
11) On 27/2/2014, I was told that it was my sim card that was faulty. So a new SIM is required which they would have to send out.
12) Today, I had another SIM card which I collected from the store, and still the same problem has occurred and I am being told to give it another 24 hours.
I have tried to be as to the point as I can above, and therefore not included the countless number of hours that I have spent every single day on the phone to with them going through the same troubleshoot exercise (on average 2 hours a day since last Friday) and the number of times I have had to repeat the same story again and again. Every time they run out of solutions, they put me on hold and disconnect the line (the staff from India).
I have just sent the above summary to Orange by email as well, but has anyone else experienced the same issues with them? Or if anyone that has any advise on what I can do? Really frustrated!!
0
Comments
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vkalra2007 wrote: »Hi All,
I am having issues with Orange/EE once again. a short summary of it is below:
1) On 7/3/2014, I was called buy an EE representative who wanted me to migrate my line from Orange to EE. He informed me that all my package would stay the same and there would be no additional costs. I therefore agreed to this migration.
Not sure why his request benefits you, to agree to a migration?0
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