Cancelling my rolling contract without calling?

criboo

Hey, is it possible for me to cancel my one-month rolling contract with Three without actually calling them up, I can't be bothered with their customer service, and would much rather just write to them.

Is this possible and how would I go about doing so?

Kernel_Sanders

Three wouldn't allow any other way unless they absolutely had to!

spannerzone

If you have to call them then the way I avoid them trying to retain me as a customer is to ask for my PAC number and if they ask why I'm leaving I say my work is now paying for my phone calls and so I'm being put on their corporate account and it won't cost me a penny to which they can't offer any deal to compete. It seems to stop all the sales blurb where they just won't take no for an answer.

Not tried with Three but made short work of leaving Orange and Tesco.

criboo

Thanks for all this, I see this being a disaster though; I've got two contracts with Three (one being 24 month the other one month rolling) and I'm taking over the other one and cancelling my own (partner moving abroad). I'll end up with some early termination fee or something... ugh.

I'll do what you said, ask for the PAC code and just port the number to a PAYG sim.

Thanks guys.

prowla

Can you do it online?