Moto G: can't hear incoming call!

John_Gray

This must be one of the stupidest problems imaginable for a "smart" phone!

When I get an incoming call, and answer it, I cannot hear the caller unless I turn the speakerphone on. I've been through all the Settings I can find, but cannot find anything which relates.

Would be grateful for any clues...! :mad:

PS Yes, the Volume Control is set to (almost) maximum...

Tony5101

If the volume is definitely almost set to maximum for the in-call sound, this would suggest that you have a faulty handset. If it's one of the Tesco ones, just take it back and they'll probably do a straight forward return and refund etc.
Only problem is though - if you unlocked it - then this code is valid for this handset only - so you'll need to buy a new code when you get your new handset's IMEI.
If you're going to return the handset and you did unlock it - probably best not to mention it...although I don't think that the Tesco staff care one way or the other - but best not to take chances!

John_Gray

Thank you! It does seem to be an odd problem, since the speaker seems to work perfectly well otherwise, and it's just installed the post-KitKat update...

One tiny thought: could you say precisely what you mean by "the in-call sound"? Are you referring to the button just underneath the power-off/on button (which is what i meant by Volume Control), or to an internal setting?

A further thought: I've been looking through the manual and find
"Volume: to set volume, just press the volume keys on the Home screen (ringtone volume), during a call (earpiece volume)"
However, I cannot find any diagram to show what is meant by this - and of course nobody is ringing me at present so I cannot see what actually appears on the screen!

JJ_Egan

Suggest backup data and factory reset .

Tony5101

John_Gray wrote: »

A further thought: I've been looking through the manual and find
"Volume: to set volume, just press the volume keys on the Home screen (ringtone volume), during a call (earpiece volume)"
However, I cannot find any diagram to show what is meant by this - and of course nobody is ringing me at present so I cannot see what actually appears on the screen!

Hi John - you've got it exactly right.
The rocker switch at the side of the handset. When you're not on a call it will control the ringtone volume - or - if you're watching a video or playing a game etc., then it will control the media volume & (you've guessed it!) when you're on a call (not using the loudspeaker) it controls the in-call volume.
So - next time someone calls you - try turning the volume up, and see if this makes any difference. The handset isn't noticably louder or quieter than any other handset - so again, I would say that if turning the volume up while you're on a call and not using the loudspeaker - then it could be a faulty handset.
T

spannerzone

I've just tested my Moto G and when in a call, if I adjust the volume up/down I cannot completely mute the sound, it won't go right down to the left of the scale so at minimum level while in a call I can just about hear the callers voice.

In Settings>Sound>Volumes you can adjust the music/media level, the ringtone/notification level and the alarm level but you cannot see or adjust the 'in call' audio level. So the only way to adjust the in call sound is during a call using the volume rocker buttons. Unless I've missed something?

That's in Kitkat with latest update.

John_Gray

Thanks to Tony5101 and spannerzone!

I've just arranged to be called, and when I keep pressing the top end of the volume control rocker switch, suddenly I can hear the person at the other end! I had hunted through everywhere which says Settings, and not found a call volume setting.

Technology can be so frustrating, so it's extremely useful when someone who knows what they're doing can help!

spannerzone

It does seem odd that there isn't a call volume setting in amongst the other volume settings.