No more "do you want cash back?" offers at Asda?

DigForVictory

You may have noticed staff are not asking if you want cash back as well as your shopping - this is Policy. They are gradually moving away from offering cashback at robot tills too, but if you need/want it, it's still there if you ask.
(Bless you CS, who were magnificently nonjudgemental when I asked what the minimum spend was to get cashback & was assured *anything* (a penny up), ask the teller & subject to the bank, no more hunt the ATM...)

kremmen

Maybe they realise that forcing a cashier to parrot this phrase gets on customers nerves but more likely they have factored in the time saving and cut the tills wages budget.

Paul

mttylad

But the tills will still stop and ask the operator to ask if they want it.....

BBQ141

Good, I wish more supermarkets would follow their lead. If I want cash I will use a cash machine, I prefer any transactions I have with supermarket staff to be card based.

wealdroam

BBQ141 wrote: »

Good, I wish more supermarkets would follow their lead. If I want cash I will use a cash machine, I prefer any transactions I have with supermarket staff to be card based.

I'm just a little confused by your reply.

Have Asda, or any other supermarket, ever forced you into a non card based transaction?

yangptangkipperbang

It is actually saving the supermarket money when customers have a cash back - it saves the supermarket a lot of time -and wages -when they have a lot less cash to add up at the end of the day.
It costs them no more for a 1p + £50 c/b transaction on a debit card than a 1p sale on its own.

jb66

For every 10 people who are asked for cash back maybe 1 will say yes. This is logical

ShadowPuma

yangptangkipperbang wrote: »

It is actually saving the supermarket money when customers have a cash back - it saves the supermarket a lot of time -and wages -when they have a lot less cash to add up at the end of the day.
It costs them no more for a 1p + £50 c/b transaction on a debit card than a 1p sale on its own.

That might sound like it saves them time and money.... but the amount of times when I worked at a certain supermarket that they had to remind the staff about cashback issues because somehow the tills were over by about £1500 or more in a day? Its a pain.

Basically the speil and process we were taught to use didn't incorporate cashback that well. And quite often the customers forget they wanted it too once the receipt had printed!

System

Sainsburys cashiers don't ask for cashback.

Sometimes I like getting cashback if I need coins for car parks etc.

dodger1

I shop at Asda and as soon as I put my card in I say "no cashback thanks" and everything runs smoothly with no time wasted.

Abbafan1972

And because people think that the shops are no longer doing cashback, the cashpoints are taking a hammering. So when you go to the cashpoint it's empty!