PayPay's T&Cs and Buyer Protection

BartyBoy

coolmilne wrote: »

You might not be aware but if it was shipped via the Global shipping prog then the items do get opened and checked just before being sent out of the USA. They get repackaged with the customs information.

I must say I did not know the item was checked and repacked by the Global Shipping Programme people.

Thank you for the info, and I will definitely give ebay.com a call and ask them to transfer me to the GSP team.

Many thanks, very much appreciated!

wealdroam

BartyBoy wrote: »

Besides, even if the seller was based in the UK, it will still cost me £7 to post the item back within the UK by a trackable delivery.

Yes, but if the seller was UK based, there is a good possibility that ebay uk would've sent you a postage paid label to return the thing.
Even if ebay uk didn't do that, you could recover that money from the seller... through the courts if necessary.

BartyBoy wrote: »

Going back to my initial question – what right I have got here in term of this return postage – does it mean I have to absorb the £20 return postage here, with no other option?

You are stuck with that £20 cost unless you want to try the US legal system.
I have no idea whether US laws would insist the seller refund that postage cost.

bod1467

BartyBoy wrote: »

does it mean I have to absorb the £20 return postage here, with no other option?

Because this is a purchase from overseas (non-EU) then yes.

If you purchased from a UK (or even EU) seller than consumer protection rules would apply and any returns costs would be reimbursable from the seller. Because this seller is non-EU then no such rules apply.